still having problems

Could you attach the complete MGlogs.zip please rather than individual files from within the zipped folder. Thanks.

 

That's better. Are you deliberately set up to use a proxy?

 

Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode.

RrSavings <<< Uninstall this.

Re run Hitman Pro and have it remove all thta it finds, including the "Proxy" entry.



Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the area. Do not include the word Code.

Code:

:files
C:\Users\Julie\AppData\Local\32400
C:\Users\Julie\AppData\Local\SpeedCleaner
C:\Users\Julie\AppData\Roaming\raio93.tmp
C:\Users\Julie\Documents\Optimizer Pro
C:\ProgramData\IePluginServices
C:\ProgramData\Registry Helper
C:\ProgramData\Systweak
C:\ProgramData\WindowsMangerProtect
C:\Program Files\PC Speed Up
C:\Program Files\Rr Savings
C:\Program Files\SupTab
C:\awh3530.tmp
C:\awhC418.tmp
C:\Windows\System32\drivers\SPPD.sys


:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Just click start > and type in msconfig
Msconfig.exe will pop up, right click it and run as admin.

As far as I am aware, your free trial of Hitman has not expired, so you can still have it fix things until it runs out.

Rrsavings should be in your uninstall list. Control panel > uninstall a program. If it is NOT then let me know.

 

Can you attach the complete zipped log please!! (MGlogs.zip) Not individual files from within the folder.