puter has a problem

I had to put my puter back to factory specs and now it is running like a dinosaur. I still have to get Norton to put back my virus protection but I hve stayed on top of my computer. I have not opened anything that I didnt know who sent it. can anyone help me with my dinosaur.I also forgot how to use highjack this. I didnt do it the first time that it was done. PLZ PLZ help me. I use this laptop for school.

 

Hello twinmom1986:wave Sounds like you need some help. I would suggest start a post here in the Software thread, and they will get you started. If you need to go to another thread, they will guide you from there. This is the welcome thread, and we'll get you to the right place. Hang in there!