Broke Windows after removing Virus

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by kbra, Nov 10, 2011.

  1. kbra

    kbra Private E-2

    Hello, I had virus.win32.expiro.w that I'm pretty sure I got rid of and now lost access to Microsoft Office and Adobe reader and google chrome.

    I was using the kapersky free trial because AVG didnt catch it and I didnt want to put my credit card info on the pc until this was resolved to make the full purchase. I can't download kapersky though, it was running in safe mode only.

    Also, I cant download anything (it says it can't access my temp folder) & I also can't get to the Uninstall programs option on my control panel.


    Help me please!
     
  2. kbra

    kbra Private E-2

    I just remembered something important, a friend of mine installed combo fix and tried to run it but it said not run in compatibility mode, which he couldn't seem to change. It did not appear to complete, but maybe that's why nothing is working?
     
  3. thisisu

    thisisu Malware Consultant

    Hi and welcome to Major Geeks, kbra!

    The problem with infections like expiro is that it is difficult to be sure that your system is truly clean afterwards.

    Please read what I wrote in this thread about Expiro: http://forums.majorgeeks.com/showthread.php?t=246888

    In your case, I would not be surprised at all if Expiro has patched the files associated with these programs, and possibly more programs than you have not run yet.

    If you would like for us to check for malware on your PC, please follow this link: READ and RUN ME FIRST Malware Removal Guide
     

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