Possible malware problem

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by AddyDog, Jul 3, 2015.

  1. AddyDog

    AddyDog Private E-2

    Hello,
    I noticed a few days ago a window opening unprompted to an unrelated website (conspiracy theory oriented), so I came over here and ran the cleaning process, in case of infection. I haven't noticed the problem since, but I did have some suspect files found by the cleaning programs, so I'm posting my logs. I ran JRT too, from the other thread, and can post that log too if needed.
    Thanks!
     

    Attached Files:

  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Hello, AddyDog

    It appears that you either took no action on the items Malwarebytes detected, or that you saved the log first before doing repairs. Please re-run it fixing all detections and attach the updated log.

    Re-run HitmanPro and fix all detections.
    Afterwards, click the Next button.
    HitmanPro may want to reboot the PC in order for the changes to take affect, please do so.
    After reboot and when you are back in Windows, run a new scan with HitmanPro and then attach the latest HitmanPro log.

    Now shut down your protection software (antivirus, antispyware...etc) to avoid possible conflicts. *Re-enable them before physically reconnecting to your ISP.

    Using "Programs & Features" uninstall: (If you do not find it or it will not uninstall, just keep going.)
    Java 7 Update 55

    Now please download Junkware Removal Tool to your desktop.
    • Make sure to shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Next download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • Look over the log especially under Files/Folders for any program you want to save.
    • If there's a program you may want to save, just uncheck it from AdwCleaner.
    • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
    • If you're ready to clean it all up.....click the Clean button.
    • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
    • Attach that logfile to your next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which are created when running the tool.

    Now install the current version of Sun Java from:
    Make sure that when you install the new version of Java that you uncheck the Install the Ask Toolbar junkware checkbox. You do not want to add the stuff junk that most people consider malware to your PC. Also just in case Oracle changes the Java installation in the future to possible install other junk, uncheck all but just installing Java.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select "Run As Administrator").

    Then attach the below logs:
    • updatedMalwarebytes' log
    • updatedHitman Pro log
    • the JRT.TXT log
    • C:\MGlogs.zip
    • AdwCleaner[R#/S#].txt
    Make sure you tell me how things are working now!
     
  3. AddyDog

    AddyDog Private E-2

    Thanks! I am not sure what happened with the MB log the first time I ran it. The detected items, though, had all just ended up in quarantine. I deleted them. Then I followed the rest of the instructions, and here are the first 5 logs. The last one will follow.
     

    Attached Files:

  4. AddyDog

    AddyDog Private E-2

    Last log.
     

    Attached Files:

    • mb.txt
      File size:
      1 KB
      Views:
      1
  5. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Your logs look good! If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase it, it provide no protection. It do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, Win 7/8 - it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Go to the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Win 7/8, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work through the below link:
    Safe surfing! [​IMG]
     
  6. AddyDog

    AddyDog Private E-2

    Thank you! It seems to be okay now after some internet browsing to test it out. If I see any other problems in the next couple days, I will post again, but I consider this case closed.
     
  7. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    :) You're welcome.
     

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