getting ad popups

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ericbg, Mar 2, 2015.

  1. ericbg

    ericbg Private E-2

    ran scans and here are results of finds.had to run rk twice to get report but second time it found files. oops.
    any help would be much appreciated. thank you.
    Ericbg
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What browsers are giving you the issues?
     
  3. ericbg

    ericbg Private E-2

    mostly chrome. but then again i hardly ever use ie due to inherent problems with ms ie. i have ie 8 and latest chrome
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  5. ericbg

    ericbg Private E-2

    is that all i have to do to clear up my pc? what about my scans did they show anything? i have quarantined some files from one scan. what do i do with those?
    Ericbg
    thanks.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Did resetting Chrome clear up the issue? If so, that's all we need to do as there was no malware in your logs.
     
  7. ericbg

    ericbg Private E-2

    yes, cleared up. but won't i lose all passwords? can i turn on uac?
    thanks. what do i do with guaranteed files?
    Ericbg
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can delete any quarantined files.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     

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