Rootkit/virus? Can't delete.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by shane17, Feb 6, 2009.

  1. shane17

    shane17 Private E-2

    I'm new, and not sure exactly everything I need, though I did read the thread. I have a problem. I downloaded a bad program and got the virus crssc.exe. It downloaded a bunch of other trojans and whatnot, but I think I may have gotten rid of it. The problem is, it changed something in sys32. I tried a system restore and it was still there. I've ran malware bytes, avg, and spyhunter. They each caught different things, but there is 4 left that cannot be deleted. I'm running 32-bit xp. I can't download programs because I have no connection to teh internet. My campus locked my port because I have a virus (it connected to the internet to download other viruses and I guess they saw it on the network). I unfortunately do not have Hijackthis, but I do have a malware bytes log. I hope it helps. I'd download it but I can't get an internet connection and have to go somewhere else to get a connection. I had a process svschost.exe which I deleted, and an svnshost, which I also deleted. (I think I deleted the virus for each because they arne't around anymore.) I disabled reader_sl.exe which also helped. Malware bytes keeps finding 4 rootkit possible viruses and says it needs to reboot to delete them, but it doesn't delete them after reboot.Also, when I start my computer, I get a message saying "To help protect your computer, windows has closed this program-data executable prevent Generic Host process for win 32 service." I have my malware bytes log which I'll post, I'm sorry if it's not the right thing, don't flame me too hard. They're ati5flxx. I tried deleting them in the registry and the driver in sys 32, but it won't let me. I probably shouldn't have, but I guess I don't know whether or not these are trojans. Additionally, spyhunter used to have a popup that said something in sys32 was changed and needed restores, and i'd click restore and nothing would happen. It quit happening, so I'm hoping I got that part of the virus. I guess my final question is-what are the files malware bytes is picking up, and are they bad? According to random google, they could be/might not be.

    Sorry for the wall of text. Thanks in advance.

    Thank you in advance, and I again apologize if I'm doing this wrong.
     
    Last edited by a moderator: Feb 6, 2009
  2. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Welcome to Major Geeks!


    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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