Persistent Pest

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by dkgoodwin, Jul 19, 2014.

  1. dkgoodwin

    dkgoodwin Private First Class

    Hello Gurus,

    I cleaned up a computer for a friend in March. They were getting "page cannot be displayed" msgs in FFox and IE. Ran through all steps, clean up.

    Two months later they called me, starting to do same again. They live a long way so I said to run MalwareBytes and CCleaner and see it it will clear up until we can get together. That did work as a temporary measure. I now have the machine and am attaching the files per Cleaning Procedure.

    TDS, I see said no issues. Thought sure it would come back with a rootkit.

    Please advise. And Thank you.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun Hitman and have it remove all the PUP's.

    Then:
    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Reboot and rescan with Hitman and attach that log as well.
     
  3. dkgoodwin

    dkgoodwin Private First Class

    Thank you very much for your guidance.

    I have done as you directed. Attaching the logs.

    dkg
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Did you have a problem running Hitman, as the PUP's are still there?
     
  5. dkgoodwin

    dkgoodwin Private First Class

    I apologize. I didn't see the delete pups in opening sentence. I thought you were wanting an interim report.

    When I do ask Hitman to delete. I get a notice I must enter license key or buy Hitman Pro.

    dkg
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Rreboot and rescan with Hitman and attach the new log. Be sure to tell me how things are running.
     
  7. dkgoodwin

    dkgoodwin Private First Class

    I have successfully added the Regedit4 to the registry. System appears to be behaving itself.


    Attaching new report from Hitman.

    thank you,

    dkg
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please download AdwCleaner by Xplode and save to your Desktop.

    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
     
  9. dkgoodwin

    dkgoodwin Private First Class

    Attaching the log file for Adwcleaner.
     

    Attached Files:

  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Fix what it found and then tell me how things are running.
     
  11. dkgoodwin

    dkgoodwin Private First Class

    The system appears to be operating correctly. I'm having no issues with re-direction.

    DKG
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     
  13. dkgoodwin

    dkgoodwin Private First Class

    Thank you very much for your help. Your guidance is thoughtful and clear.

    I appreciate having this forum to go to for help.

    Regards to all there.

    dkg
     
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. ;)
     

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