zlob dns changer -can't get rid of it!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by backagain0, Aug 18, 2007.

  1. backagain0

    backagain0 Private E-2

    I see many other posts dedicated to this malware issue and I followed all the steps in a particular thread, to no avail. Please help me. What do I need to do, and in what order, to rid myself of this?!
     
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

    [​IMG] Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    • Make sure you check version numbers and get all updates.
    [​IMG] Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    [​IMG]After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

    [​IMG] Downloading, Installing, and Running HijackThis
    • Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..
    [​IMG]When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
    • CounterSpy Log - only for Windows XP, 2K, & NT users
    • AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
    • Bitdefender Log - from step 6
    • Panda Scan Log - from step 6
    • runkeys.txt - the log from GetRunKey.bat
    • newfiles.txt - the log from ShowNew.bat
    • HijackThis Log
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. backagain0

    backagain0 Private E-2

    I'm currently unable to get on the internet with the infected pc. Consequently I'm downloading stuff on to a CD on my laptop and downloading onto the other one. That being said, I'm unable to run bitdefender or Pandascan. I will post the logs I do have.
     
  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    That's fine at this point, however once we get the PC back online you will need to run those online scans.

    On a working computer, download the utilties required, burn them to a disc or transfer them to a USB drive. Once you get them transferred over, run as many steps from the READ ME (my previous post), collect the required logs and then attach them to your next post.

    Once you have collected the logs, attach them to your next post.

    Also, download these utilties/programs we will use during this fix.
     
  5. backagain0

    backagain0 Private E-2

    Due to technical difficulties, or user error more likely, I'm unable to copy the txt files to my cd-r to transfer them to you. I will try again tomorrow. FYI - Spybot shows one occurence of Zlob dns changer. AVG shows zero viruses.
     
  6. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Unless it's a CD-RW you can't do this.

    I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

    ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

    How are things working now?
     

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