malware removal - have followed malware removal guide

I still want to see the log from Malware Bytes please.

Should be directly on C:\ if that's where you boot Windows from. If you really cannot find the log, you'll have to run MGTools.exe again in order to produce a MGlogs.zip. Thanks.

 

Re run Hitman Pro and have it remove all that it finds.

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

 

We need to run an OTL Fix

• Right-click OTL.exe to run it. If Windows UAC prompts you, please allow it.
• Copy and Paste the following code into the textbox. Do not include the word Code

Code:

:files
C:\Windows\Installer\{b4e4cddf-6429-9421-715a-1c9f61201d44}
C:\Windows\Installer\{b4e4cddf-6429-9421-715a-1c9f61201d44}

:reg
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\AskPartnerCobrandingTool_RASAPI32]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\AskPartnerCobrandingTool_RASMANCS]
  
:commands
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]

• Then click the Run Fix button at the top.
• Click Image.
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot. ATTACH that report in your next reply.

Re run Hitman Pro and attach log.

 

How are things running?

 

Funny, because this entry didn't show on the scan before last. You can indeed have it fix it if you like.

 

You are most welcome. Safe surfing!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You'll have to ask about this in the softwrae forum.

You can delete OTL.exe and any files/folders it created. What else is there that remains after following final steps?

You're welcome.

 

You can uninstall/delete those.

 

Yes indeed. That's what I would have suggested but you're onto it.

 

You are most welcome.