high disk usage error message?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Somemelvin1, Aug 30, 2015.

  1. Somemelvin1

    Somemelvin1 Private E-2

    Hi.
    Any advice would be appreciated:
    - system running slowly
    - system freezes up sometimes
    - getting error messages that say high disk (or CPU) usage by windows services or service processor?
    - another error message with something like: malicious windows tool? (another family member saw this)

    Ran through all the instructions and attached files.
    Thanks for taking a long.
     

    Attached Files:

    Somemelvin1, Aug 30, 2015
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Fix what Hitman found. Otherwise I am not seeing any malware. I suggest you post in the software forum for additional assistance.

    After fixing what Hitman found, reboot and rescan with Hitman and attach the new log.
     
    TimW, Aug 30, 2015
    #2
  3. Somemelvin1

    Somemelvin1 Private E-2

    Tim,
    I re-ran Hitman and selected Delete in dropdown menu next to each item in the summary list. I was expecting the line item to disappear. However, everything stayed in the list. How do I delete them? I rebooted ran Hitman again and attached log.

    Also, after originally running RogueKiller I received a popup screen called "VirusTotal Upload about to start" . "website that analyzes files and URLs with many antiviruses" in case this is relevant. It referenced c:\users\user\appdata\local\temp\bootstrap.dmp. I selected "no" within the screen.

    Thanks again for the help.
     

    Attached Files:

    Somemelvin1, Sep 1, 2015
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Try opening Hitman again and remove all the potentially unwanted programs. After removal, reboot and rescan and attach a new log.
     
    TimW, Sep 1, 2015
    #4
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You have to enable the free 30 day trial license first.
     
    chaslang, Sep 1, 2015
    #5
  6. Somemelvin1

    Somemelvin1 Private E-2

    Here's the new log.
     

    Attached Files:

    Somemelvin1, Sep 1, 2015
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good. I am not seeing any other malware on your system. What issues are you still having?
     
    TimW, Sep 1, 2015
    #7
  8. Somemelvin1

    Somemelvin1 Private E-2

    I haven't seen any errors recently; so that is good.
    It still seems very slow.
     
    Somemelvin1, Sep 1, 2015
    #8
  9. Somemelvin1

    Somemelvin1 Private E-2

    where are the instructions to deinstall the tools?
     
    Somemelvin1, Sep 2, 2015
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:

     
    TimW, Sep 2, 2015
    #10

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