Various Malware issues, Have read 'READ & RUN ME FIRST'

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Kiatsu, Nov 6, 2007.

  1. Kiatsu

    Kiatsu Private E-2

    I got down to the step where I ran shownew.bat, but got this error message.

    C:\WINDOWS\system32\cmd.exe
    C:\PROGRA~1\Symantec\S32EVNT1.DLL An installable Virtual Device Driver failed Dll initialization. Choose 'Close' to terminate the application.

    I have the other requested scans, and I'll attach them to this post and the next. I have been having various issues and can't seem to get rid of them, even after running the various scans. I have HijackThis already installed, but I read that you requested that we downloaded from you link...should I uninstall, and then reinstall?

    Thanks in advance for your time, guys.
     

    Attached Files:

  2. Kiatsu

    Kiatsu Private E-2

    GetRunKey and NewFiles attached.
     

    Attached Files:

  3. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Welcome to MG's!

    Let's begin by running ComboFix.

    1. Download this file - combofix.exe
    2. Double click combofix.exe & follow the prompts.
    3. When finished, it will produce a log for you. Attach this log to your next reply
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Once you have completed the above, please attach fresh logs from the below.

    • GetRunKey
    • ShowNew
    • HijackThis
    • ComboFix
     
  4. Kiatsu

    Kiatsu Private E-2

    Many thanks for the warm welcome and swift response! Here are the first 3 requested logs.
     

    Attached Files:

  5. Kiatsu

    Kiatsu Private E-2

    ComboFix log attached! Thanks again for the quick reply!
     

    Attached Files:

  6. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

    Pre-Instructions:
    Please print out these instructions so that you can operate with All Browser Windows CLOSED.


    Step 1:
    Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

    Step 2:
    Please make sure the Viewing of Hidden Files & Folders is enabled per the READ ME.

    Now, please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.

    After killing all the above processes, click Back.

    Step 3:
    Now scan with HijackThis and check the boxes for the following entries:
    ( Make sure ALL browser windows are closed when you click FIX )

    Again, make sure ALL browser windows are closed when you click FIX.

    Step 4:
    Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.
    Step 5:
    Now download The Avenger by Swandog46, and save it to your Desktop.
    • Extract avenger.exe from the Zip file and save it to your desktop
    • Run avenger.exe by double-clicking on it.
    • Check the 'Input script manually' box.
    • Click on the magnifying glass icon.
    • Copy everything in the Quote box below, and paste it in the box that opens:
    • Now click the 'Done' button.
    • Click on the traffic light icon and OK the prompt.
    • You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    • A log file from Avenger will be produced at C:\avenger.txt

    Step 6: Begin here after rebooting from Step 5!
    Next Reset Web Settings & Default Security Settings

    Note for IE 6 users:
    To Reset Web Settings:
    Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

    If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

    To Default Security Settings:
    Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites. For IE 7 users, simply click the "Reset all zones to default level" button.

    Note for IE 7 users:
    Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.


    Step 7:
    Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

    NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.
    • Double-click ATF-Cleaner.exe to run the program.
    • Under Main choose: Select All
    • Click the Empty Selected button.
    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
    • Click the Empty Selected button.
      • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
    • Click the Empty Selected button.
      • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main ATF Cleaner menu to close the program.

    Step 8:
    After you have completed ALL of the above in the correct order, please attach the following logs.
    • HijackThis Log
    • ShowNew Log
    • GetRunKey Log
    • Avenger Log
    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.
     
  7. Kiatsu

    Kiatsu Private E-2

    First 3 logs attached.
     

    Attached Files:

  8. Kiatsu

    Kiatsu Private E-2

    Avenger log attached! Thank you very much for all your assistance! Everything seems to be running smoothly now. No popups, no virus warnings. Although I still got the error message when I opened ShowNew and GetRunKey. Thank you again for all your help! I don't know how I can repay you guys.
     

    Attached Files:

  9. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    I can't belive I didn't catch this earlier, please rename HJT to "analyzethis.exe" and attach a fresh log from HJT once renamed.

     
  10. Kiatsu

    Kiatsu Private E-2

    "AnalyzeThis" log attached. ;)
     

    Attached Files:

  11. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    First, have HJT fix the below entries...

    Next, we need to run Avenger just like you did before.
    • Run avenger.exe by double-clicking on it.
    • Check the 'Input script manually' box.
    • Click on the magnifying glass icon.
    • Copy everything in the Quote box below, and paste it in the box that opens:
    • Now click the 'Done' button.
    • Click on the traffic light icon and OK the prompt.
    • You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    • A log file from Avenger will be produced at C:\avenger.txt

    Once you complete the above run ATF-Cleaner once more and then attach fresh logs from the below.

    • GetRunKey
    • ShowNew
    • HijackThis
    • Avenger
     
  12. Kiatsu

    Kiatsu Private E-2

    First 3 logs attached.
     

    Attached Files:

  13. Kiatsu

    Kiatsu Private E-2

    Last log attached. Also, I'm still getting that error message when the command prompt comes up for runkeys and shownew. I see it's something to do with Symantec. (Damned Norton.) I also see Symantec in the HJT log. I haven't had Norton in some time, and thought I was rid of all traces of it. Any idea of how to get rid of it permanently? (If you are too busy to address this, it's no problem. More of an annoyance than a threat to my system.)
     
  14. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:
    1. If we used Pocket Killbox during your cleanup, do the below
      • Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, and the C:\combofix.txt log that was created.
    3. If we used SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    7. If we had you run Avenger, you can delete all files related to Avenger, the log (avenger.txt) and C:\avenger.
    8. If we had you download any registry patches like fixme.reg, fixme1.reg or fixWLK.reg (or any others), you can delete these files now.
    9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
    10. If you are running Windows XP or Windows ME, do the below:
      • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    11. After doing the above, you should work thru the below link:
     
  15. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Download SymNRT, save to your desktop. Double click to run the program, follow the on screen insructions and reboot when it prompts.
     
  16. Kiatsu

    Kiatsu Private E-2

    Everything's working perfect now, many thanks for all your hard work and time spent! :highfive
     
  17. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Your Welcome!:major
     

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