Every Tab in Chrome says unable to Connect to the Internet

Welcome to Major Geeks!


Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\Users\Micah\AppData\Local\Temp\294823_.exe
C:\Users\Micah\AppData\Local\Temp\optprosetup.exe
C:\Users\Micah\AppData\Local\Temp\qaOYqgcjGA.exe
C:\Program Files (x86)\Conduit
C:\Program Files (x86)\MyPC Backup
C:\Program Files (x86)\YTDownloader
C:\Users\Micah\AppData\Local\Conduit
C:\Users\Micah\AppData\LocalLow\Conduit
C:\Users\Micah\AppData\Local\onlysearch
C:\Users\Micah\AppData\Roaming\DefaultTab
C:\Users\Micah\AppData\Local\Temp\*.*

:Reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Only-search"=-
[HKEY_USERS\S-1-5-21-1322936135-3768593688-3258862069-1001\Software\Microsoft\Windows\CurrentVersion\run]
"Only-search"=-
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{3457C121-6582-4F70-AF1F-DC357D922692}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{ACBC2586-EE84-43DF-B8E5-96B3C5ACC993}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\escort.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550055045535}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660066046635}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\escort.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{22222222-2222-2222-2222-220022042235}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{3c471948-f874-49f5-b338-4f214a2ee0b1}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{66666666-6666-6666-6666-660066046635}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Conduit]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\deskSvc]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\hdcode]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\{6791A2F3-FC80-475C-A002-C014AF797E9C}]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\Application\desksvc]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\Application\WsysSvc]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\eventlog\Application\desksvc]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\eventlog\Application\WsysSvc]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application\desksvc]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application\WsysSvc]
[-HKEY_USERS\.DEFAULT\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKEY_USERS\S-1-5-18\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKEY_USERS\S-1-5-21-1322936135-3768593688-3258862069-1001\Software\AppDataLow\Software\Conduit]
[-HKEY_USERS\S-1-5-21-1322936135-3768593688-3258862069-1001\Software\AppDataLow\Software\Crossrider]
[-HKEY_USERS\S-1-5-21-1322936135-3768593688-3258862069-1001\Software\AppDataLow\Software\SmartBar]
[-HKEY_USERS\S-1-5-21-1322936135-3768593688-3258862069-1001\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
[-HKEY_USERS\S-1-5-21-1322936135-3768593688-3258862069-1001\Software\Conduit]
[-HKEY_USERS\S-1-5-21-1322936135-3768593688-3258862069-1001\Software\Cr_Installer\435]
[-HKEY_USERS\S-1-5-21-1322936135-3768593688-3258862069-1001\Software\IM]
[-HKEY_USERS\S-1-5-21-1322936135-3768593688-3258862069-1001\Software\ImInstaller]
[-HKEY_USERS\S-1-5-21-1322936135-3768593688-3258862069-1001\Software\Microsoft\Internet Explorer\SearchScopes\{3457C121-6582-4F70-AF1F-DC357D922692}]
[-HKEY_USERS\S-1-5-21-1322936135-3768593688-3258862069-1001\Software\Microsoft\Internet Explorer\SearchScopes\{ACBC2586-EE84-43DF-B8E5-96B3C5ACC993}]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Okay then this is probably not a malware problem. There wasn't anything real serious in your logs and IE works. So Chrome may be broken or you could even have blocked it in your firewall somehow ( check you firewall ). Also you can try the below

Reset Chrome to Defaults

If that does not help then I suggest that you uninstall Chrome and then reboot ( don't skip the reboot ). Then you can try reinstalling.

 

You're welcome.

Okay, although neither of these problems are due to malware, let's try a couple things. First I want you to uninstall Chrome and do not reinstall it yet. Just wait until I tell you to reinstall. So uninstall it right now before going any further and then use Internet Explorer to continue.


Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.


Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished. If it does not then reboot it yourself.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).



Then attach the below logs:

• C:\MGlogs.zip

Question: Who installed Covenant Eyes and is it really needed? I have seen some mention of it possibly interferring with Chrome.

 

Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
C:\Users\Micah\AppData\Local\Google\Chrome
C:\Program Files (x86)\Google\Chrome
C:\Users\Micah\AppData\Local\Temp\*.*
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. IF IT DOES NOT REBOOT, then reboot it yourself. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please reinstall Chrome.
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Okay then since neither of these problems are due to malware, I suggest that you post in the Software Forum. ( That is assuming that it is only Chrome that cannot connect. ) I still wonder if something in CovenantEyes could be causing this.

 

Yo're welcome.

It wouldn't hurt to do so.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!