XP System restore is not working (unable to create Restore Points)

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by hobiefreak, Sep 27, 2009.

  1. hobiefreak

    hobiefreak Private E-2

    Hi All !

    My brother has been infected with a plethora of viruses and malware in recent months - he is now using AVG for his antivirus. I have been able to remove all of the virii in the past (to the best of my knowledge they appear to be removed) - he believes was just infected recently again as his system froze up again for no apparent reasom and one problem that has always puzzled me though was the fact that his XP system restore was not saving restore points. I cannot even create a manual restore point! Anyone out there have any thoughts on what to try to fix this? In addition to the System restore problem, he thinks he was recently infected by a new virus. I am trying to the scan and remove ritual but, cannot isolate the virus yet with the tools I have used so far (Housecall, etc).

    I am including a log of his Hijack this report. Any advice on fizing the system restore or current virus would be greatly appreciated.

    Thanks Much!
    Dena


    Logfile of HijackThis v1.99.1
    Scan saved at 9:11:45 PM, on 9/27/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)


    Edit by chaslang: Inline HJT log removed. READ & RUN ME FIRST. Malware Removal Guide sticky not followed.
     
    Last edited by a moderator: Oct 3, 2009
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!


    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide



    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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