spyware/trojan removal help needed.

Hi i have followed the procedures that you require b4 posting for help.
(i hope i followed them correctly as i am a bit dumb on pc's)
i have attached the scan logs but they basically said!

bit defender detected nothing,
panda detected (but didnt remove) atlas and double click.
spybot removed double click(but it came back obviously cuz panda detected it again) even though system restore was turned off.
ad aware keeps removing various cookies etc so i presume something is filling my pc with junk.

i have also attached a hijack this log.

i also ran ewido 3.5 (free trial) nothing detected.

plus the other scans you require ccleaner cwshredder and kill2me windows defender .

i am still having problems so assistance would be greatly appreciated.

 

hi yes i am having problems!

my internet connection is very slow (is supoosed to be 10mb broadband and is less than 1) i am getting all kinds of ads popping up (despite having a pop up blocker) and everytime i run adaware or spybot i am having to remove stuff (ie.double click on spybot) which constanly seems to be on my system even though i have removed it with system restore turned off!

and i only started getting these problems a few days ago until then i was fine!

sorry about the mistake with the hijack this log but is it possible that being in safe mode has somehow masked any problem?

 

1) yes i am aware that cookies are not spyware/malware .

2)yes pc guard is provided by my isp and contains an anti virus product a firewall and an anti spyware product i installed it after my problems began (was using norton internet security 2005 but it was due to expire in 3 weeks anyway and as i was infected i decided to replace it) but i have never heard of authentiums command anti virus so if it isnt part of telewests pc guard i dont know what it is or how it got on my pc!

3) the ewido i used was a free trial version and i uninstalled it immediately following using it to scan my pc!

4)since speaking to you last (time zone differences i am in uk) my son has been running different applications from the geeks recommended section and after running remove it pro the situation has improved alot!
unfortunately as i was in work and he didnt write it down he cant remember what it was he removed exactly but it was remove it pro that removed it!

5)my system seems to be acting in its normal way now but i have attached a hijack this log and would be grateful if you could look it over as i am still stumped as to what exactly it was on my pc! and i have been able to run housecall online (which wouldnt load b4) and that said all clear!

6)i know speed isnt always a good indicator of either problems or no problems but my internet speed tests indicate that i am at 10mb+ which is what i would expect it to be normally!

7) i know i have gained a yahoo toolbar this was loaded in error by my son running 1 of the scanners but i am unconcerned about it so long as it causes no harm??

thanks for your help!

 

hi chas i dunno wtf is going on here now????

pc is totally screwed again! i have attached the log u asked 4 and another hijack this log!

when booting pc the pcguard program tells me it has failed to launch and to re-install it!

i am unable to run any online scans as they just stall/crash or fail????

in my program files there is a folder called common files and in that is a program called pest patrol (i didnt know it was there ) but when i try to run it
it says i have a pest installed deep inside the operating system that cant be removed except to boot into safe mode and run a batch script clean delete at reboot bat.

problem is it wont run that either!!!!!(unless i am doing it wrong but i think i did it right) tried several times!!! (log attached)

i am able to run lavasoft ad aware personnel addition and spybot but they are showing everything being fine!

 

further to my earlier response see new hijack this log!

it would appear but i still am not sure that authentiums anti virus may indeed be a part of blueyonder pcguard!

blue yonders pc gaurd is provided free to blueyonder 10mb customers but none of the paperwork tells you exactly what makes up their package!
i doubt it is their own work so maybe they purchased some kind of license from authentium???????

i dunno but when i re installed pc guard (as requested on boot up by program) authentiums stuff re appeared after disapearing???

 

i downloaded no adaware to try to solve the current problem it is not a part of pc guard!

i wasnt aware that windows defender was on my system and it isnt in my add/remove programs!!

yes i am still having problems!

i am unable to run several online virus scans (so i suspect something is interfering with them?)

i have also had a few programs crash/stall fail to install recently which hasnt happened until recently (last few days)

pest patrol (dunno where that come from either) still reports that i have a pest deep in my operating system that can only be removed in a safe mode reboot scan but i am unable to run 1 of those (still not 100% sure if something is stopping that or wether thats just my lack of knowledge in how to run that?)

i only installed pc guard AFTER my current problems had begun and only because i was looking for an alternative to norton internet security/anti virus which was installed on my system but the subscription was due for renewal in a few weeks.
As i had an infection and i have read in several places that internet security can be a bit of an unecessary resource hog i was looking for an alternative!

PC guard is (free to me) provided by my ISP and i assumed that it might work well with my internet package if they provide it to their customers!
It is not a free product you have to subscribe unless you buy their 10mb broadband package (which i have) and it provides a susposedly total internet security type package.

this includes (as i now know) an anti virus,anti spam,firewall,pop up blocker,ad blocker,and parental screening programs all under the name of pc guard!

i do not know who provides all of this (although it does appear that command software at least provide part of it) i will attempt to find out that info today!

stumped as to were i go from here as i seem unable to identify a specific virus/trojan/malaware problem but i am having definite symptoms of that type of problem!

if there is any other information or scan i can run or provide u with please let me know as i am relying on you for a way forward as my limited knowledge has well expired..lol

for some reason??? when i post on here i get logged out and have to log in again (this has happened a couple of times now) i assume that this isnt how it should work??? could this be a part of the problem??? is this some kind of hacking thing???

 

hi chas!

yes it would appear pest control is a part of my pc guard package (although trying to find out whats in it is like trying to get blood from a stone)

i dont have any info more than i have told you when i run it a window box pops up and i quote:

"youve got a pest installed deep in the operating system and we cant remove it without your help.
please reboot into safe mode and run this batch script: C:\PPCleanDeleteAtReboot.bat

For more information see http://research.pestpatrol.com/howto/safemodePPClean.asp"


thats what it says word for word! doesnt say what type of pest it is or anything!

i have removed alot of the sh*te off the system like windows defender etc! (at least i hope i have?) i didnt put it there in the first place but as usual ask the kids how it got there and they dont know!!!!

i have managed to run a scan on panda active scan and it detected (but didnt fix) something it called processor (see attached log!)

i did run spybot again and it detected smitfraud c (said it fixed it but i know it cant) so i downloaded a smitfraud fix for that and hopefully i have fixed it i used the guide here: http://www.short-media.com/forum/showthread.php?t=32218
i hope that was the right thing to do??? sorry if it wasnt but i am anxious to get this fixed!! please let me know if it wasnt and feel free to call me names if i have messed up but remember i am a bit dumb on these things!

i have also attached the uninstall list you requested and also the pest patrol scan log thing!!

thanks for your continued patience and help!!!!

 

hi chas!

following my smitfraud removal attempt i looked through the geeks site and found super anti spyware free in your downloads.

i have run that and my system is now clean??????

here is my latest hijack this log!

i havent got a clue what should or shouldnt be on hijack this logs but i am a concerned over the iten 20 winlogon things and the rest of it i dunno at all!

what are my next steps???? is my system now clean????

many thanks!

 

thanks very much for all your help!

 

me again!

still having odd things happen?????

tried doing an online bit defender scan and got a pop up (whilst it was downloading the definitions) saying new bit defender available click here to restart i.e explorer (bit weird) and so i tried avg free and got a pop up on install saying that avg detects an old copy of roxio easy cd/dvd writer which conflicts with avg? problem is easy cd/dvd creator/writer has never been on this sytem?

and now my driver for my cd/dvd combi writer is showing as a system conflict and currently unusable.

the pest patrol scan still comes up with the detected pest message ???

i suspect something still isnt right? any ideas?