malware removal

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by IDDQD, Sep 11, 2012.

  1. IDDQD

    IDDQD Private E-2

    hey guys

    just completed all the scans

    i had babylon search and a few others over the years and i had removed babylon or so i assume but somehow got it back and another one the other day
    i do download files (apps movies etc)
    ive had this computer for like 2 years maybe not sure and always had norton on but never done anything more than the weekly scan
    so any help would be amazing
    cheers
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please attach the log from running MBAM.
     
  3. IDDQD

    IDDQD Private E-2

    apologies
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode

    Uninstall the below.
    • Ask Toolbar

    [​IMG] Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate this 1 detection:
    • [STARTUP][SUSP PATH] HP SimpleSave Monitor.lnk @Luke : C:\Users\Luke\AppData\Roaming\HP SimpleSave Application\StartHelper.exe -> FOUND
    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Do not reboot your computer yet.


    C:\Users\Luke\AppData\Local\Savings Sidekick <--- Delete this folder.

    Download OTL to your desktop.

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

    Attach both of these logs into your next reply.
     
  5. IDDQD

    IDDQD Private E-2

    how do i find the ask tool bar?
    its not in my add/removal programs
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Skip that step for now and we will dig deeper later with a third party uninstaller.
     
  7. IDDQD

    IDDQD Private E-2

    not sure why i have 2 RK reports but there they are
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Use this to get rid of ASK if it shows

    Try Revo Uninstaller.

    I am not seeing signs of Babylon.
     
  9. IDDQD

    IDDQD Private E-2

    thank you
    found and deleted all traces of ASK
    anything else?
     
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    How is everything running? You said Babylon was annoying you.
     
  11. IDDQD

    IDDQD Private E-2

    yer seems good thanks
    how do i return the computer back to the way it was? ie back to the normal settings?
    is it just do the opposite to what i did before?
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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