Annoying pop-ups

I am getting 2 very annoying pop-ups and I have no idea what they are??? (virus, spyware etc)

Can I attach a file with the messages to show you what they say??

I have done all Major Attitude outlined in the Virus/Spyware removal instructions and still they continue.

They are from www.fixregerror.com and www.wupdate.net

What are these?

Thanks

 

Download HijackThis 1.99.1

Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

Run HijackThis and save your log file.

Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

Need help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

 

OK

I ran HJT and have the a .log file that I am attaching. I have tried to decipher the lines, but can't figure too many of them out.

Can you help? The pop-ups are actually getting worse!!

Thanks

 

Please EXTRACT HijackThis from the ZIP File to a Safer location. Here's how:

To create a new folder:
Click START > My Computer > Local Disc C: > Program Files
Now, Right Click on an Empty Area and select New > Folder & name it HijackThis and ENTER

To Extract HijackThis:
Now, Right Click your HijackThis ZIP File and select Extract All > Next > and browse to your newly created HijackThis Folder
(C:\Program Files\HJT) and click Next.

Now run HJT from there. Please save your HJT Log as a .txt File and attach it via the "Manage Attachments" tool in the Additional Options section when you post.

The reason HJT needs its own safe folder is so that backups will be safely preserved. That way, if a mistake is made in the removal process, the mistakenly deleted entry can be restored.

 

bjgarrick
thanks for the help
i've followed all the steps exactly and have attached the log file as a .txt

please let me know what to do next

thanks

 

Scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;

O2 - BHO: VPN-OEM Extension - {89044184-F260-4FDD-8FAB-2662814846E5} - C:\WINDOWS\System32\tvdhlom.dll

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)

O16 - DPF: {1E2941E3-8E63-11D4-9D5A-00902742D6E0} (iNotes Class) - https://webmail.basf.com/iNotes.cab

O21 - SSODL: WebExtLocation - {FE2DB5FF-5ECF-11D2-B28F-0080C8383C7B} - C:\WINDOWS\System32\tvdhlom.dll

Again, make sure All Browser Windows are Closed when you Click FIX.

NOW:
Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled and navigate to and DELETE the following if they should remain:

C:\WINDOWS\System32\tvdhlom.dll

NEXT:
Run CCleaner to clean up cookies and temp files.

Run full scans with Ad-Aware SE & Spybot S&D and have both programs fix what they find.
Note: Remember to get all updates before doing the scans.

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.


Reboot to Normal Windows , Scan with HijackThis and attach the new log.

 

bjgarrick
thanks
i've done everything you said and i'm still getting the pop-ups

i've attached the new hijackthis .txt file

what's next??
thanks again

 

Download this trial version of Ewido Security Suite

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will have a window come up. One of the buttons on the left is to Update. Click the Update button.and then Start the Update. The update will start and a progress bar will show the updates being installed.
• After it completes the update, click the Scanner button

Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

Okay, reboot into safe mode and follow the steps below. (If you have any problems at all trying to get into safe mode to complete these steps, just run them in normal boot mode and make sure you tell me when you come back.)

Open up Ewido and do the following:

• Click on Scanner
• Then click Settings
• Under What to Scan? Select Scan every file
• Then click OK
• Click on Complete System Scan and the scan will start.
• Let the program scan the machine

While the scan is in progress you will be prompted to clean files that are infected. Leave the defaults selections (to Remove and backup) and click OK. To save yourself some time, you can select Perform action with all infections and then click OK. With the option to scan every file, a lot of cookies will be removed.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop or anyplace you will be able to find it to upload here.

Reboot into normal mode and reconnect to the internet.

Come back here and post the Ewido Scan Report. And tell me if you are still having any problems.

 

bjgarrick

i give up!!
i finished the ewido scan and i reboot and within 30 seconds the 1st pop-up hits, then the 2nd and they are constant.

i've posted the ewido report below, but what next??
i'm totally frustrated!!

thanks for all the help

 

First, run CCleaner to clean up cookies and temp files.

After you complete the above, attach a fresh HJT log from normal mode.