Cannot Delete Service.exe Lost all Anti Virus! Trojan FB and Condexe Infection!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by gtrman4100, Aug 4, 2012.

  1. gtrman4100

    gtrman4100 Private E-2

    Hello,

    My Laptop OS: Win. Vista has been infected with a virus? For the longest time my AntiVirus protection ESET NOD32 Vers.5 picked up an infection called... Sirene.FB.Gen Trojan. As I tried to execute the deleting process it recommends.. it would always say.. An error when deleting try again? I would click try again and it would just re-appear saying the same thing. Later, Another infection came in.. My AntiVirus did it's job and picked it up.. It was called a Condexe Trojan... My computer since then has completley DELETED my AntiVirus!! It's gone! My firewall thats in my OS has shut down.. my dubugger.. is dead! and I cannot make any updates. it says I need to resstart and when I do nothing happens??!! I am surfing the web with no protection but I have no choice? As I did reaserch on how to fix this, I tried manually deleting the bug myself. It led me to Win32/service.exe? And when I try to delete it it says I need permerssion and refuses to let me do it. How do I fix this? Please help! Someone?
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    [​IMG] For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    To enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)
     

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