FBI Ransom "remnants"

[Eddie F]

I'm not sure if you all can help with this or not, but I wanted to check before I resort to doing a clean install and all of the associated hassles and loss of data...

Brief overview: On Monday I got the ugly FBI ransom screen, then tried to boot in safe mode and got a screen/page saying "page will load in 30 seconds", which didn't go away and I had no control over keyboard or mouse. I created an Kaspersky rescue disk to boot from and between that, Hitman pro (with control + O option), and restoring to an earlier time I was able to boot normally. I then went thru your list of items (copies attached) and everything was clean.

However, I've since discovered that my Av (trend micro) won't update, and probably isn't really scanning - I ran their rescue/repair disk to no avail, then found online to manually start the "listening service" from local services, which I did - it'd start for about 3 seconds then be off again. Can't even turn on windows firewall - went thru their support for the error codes and nothing worked. Then to top it all off under the documents & settings folder (probably others too that I havent seen yet) it made folders such as application data "not available", which was easy enough to reverse, but then it has made those same folders be redirected (?) to the same folder they are in - haven't figured that out yet.

Attached are the requested files that I ran on Tuesday when I thought I had everything cleared up, but I've obviously made changes to the system since then in trying to get firewall/AV working again.

Any advice you can give me would be much appreciated.

[Kestrel13!]

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Startup Repair
• System Restore
• Windows Complete PC Restore
• Windows Memory Diagnostic Tool
• Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
• Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

[Eddie F]

Ran the scan - report is attached

[Kestrel13!]

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Attached is fixlist.txt

• Save fixlist.txt to your flash drive.
• You should now have both fixlist.txt and FRST64.exe on your flash drive.

Now re-enter System Recovery Options.
Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (How to attach)

Now attempt to boot normally.

-------------------------------

• Now re-run RogueKiller - no fix just a scan and attach the log.
• Re-run FRST - like you did the first time- no fix, just a scan and attach the log.
• Let me know how things are running at this point.

[Eddie F]

Attached are the logs. And Kestrel, thanks a lot for all that you have done so far - very much appreciated

[Kestrel13!]

I missed some malware out so let's have another stab. I'm sorry.

Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these 3 detections:

• [SUSP PATH] HKCU\[...]\Run : Roxio (Rundll32.exe C:\Users\Eddie\AppData\Local\Roxio\xdyxsqgo.dll,DllCanUnloadNow) -> FOUND
• [SUSP PATH] HKUS\S-1-5-21-806782600-2609011810-688464518-1000[...]\Run : Roxio (Rundll32.exe C:\Users\Eddie\AppData\Local\Roxio\xdyxsqgo.dll,DllCanUnloadNow) -> FOUND
• [ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\Eddie\AppData\Local\{3714b617-d0a1-03cc-66eb-5d0d2a3b6c1d}\n.) -> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.
Re run RogueKiller- no fix just a scan and attach log.
Re scan with HitmanPro and attach that log too please.

[Eddie F]

Kestrel - no apologies are needed. I very much appreciate what you are doing for me, and I'm sure it's easy to overlook or miss some code/path when you check out all of these logs to help people out, not to mention whatever your regular job is.

I followed your instructions and the logs are attached. RKiller created 2 logs when I "fixed" so I'm attaching both of them, as well as the later scan only.

[Kestrel13!]

Thanks for understanding. How is everything running at this point?

[Eddie F]

Unfortunately no good news at all - still having all of the same problems.

As I was checking everything out I did notice that the Trend Micro "listener" now stays started for about 5 minutes after a reboot, which allows it to update (or me manually update). After that time though something causes it to stop, and when I try to re-start it it just stops again after a few seconds. I rebooted a few times and it always does the same.

[Kestrel13!]

You mean you still have the ransom screen coming up?

[Eddie F]

Nope - I managed to get rid of that and after running all of the things in the "read me" list I thought everything was fine.

Brief overview: On Monday I got the ugly FBI ransom screen, then tried to boot in safe mode and got a screen/page saying "page will load in 30 seconds", which didn't go away and I had no control over keyboard or mouse. I created an Kaspersky rescue disk to boot from and between that, Hitman pro (with control + O option), and restoring to an earlier time I was able to boot normally. I then went thru your list of items (copies attached) and everything was clean.

These are the problems/issues I'm having now, which is what I had originally inquired/asked for help about:

However, I've since discovered that my Av (trend micro) won't update, and probably isn't really scanning - I ran their rescue/repair disk to no avail, then found online to manually start the "listening service" from local services, which I did - it'd start for about 3 seconds then be off again. Can't even turn on windows firewall - went thru their support for the error codes and nothing worked. Then to top it all off under the documents & settings folder (probably others too that I havent seen yet) it made folders such as application data "not available", which was easy enough to reverse, but then it has made those same folders be redirected (?) to the same folder they are in - haven't figured that out yet.

Additionally, as I'm very leery of my AV not working at all I run MBAM every few hours, and today it found (2) rootkit.0access viruses (log of that is attached).

[Kestrel13!]

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

After reboot, check to see if your firewall is working.

Are you able to uninstall and reinstall your antivirus?

[Eddie F]

I ran it - with mixed results.....

The windows firewall is now functional

My file "access" issue is worse: If I try to access c:/documents and settings I get "access denied", where before I could get into that folder, but the folders I needed to get into were re-directed to the same folder. I didn't bother to check other folders that were restricted/denied as this one is worse now.

When I try to open Trend Micro it now says "activation required". and that I'm not protected at all. Click on the link and I get an "about:blank" page. The rescue disk that came with the computer gives options to repair or remove - I tried repair and it wouldn't do anything. If I remove it do you know if it would then give an option to reinstall?

[Kestrel13!]

My file "access" issue is worse: If I try to access c:/documents and settings I get "access denied"

Why this is perfectly normal for Win7/Vista, it's like it for me! Access denied too! If you ever did have access to it, and want it back, this is something you need to ask about elsewhere, like the software forum.

If I remove it do you know if it would then give an option to reinstall?

So you downladed and bought it off the internet and do not have it on disk?

If I remove it do you know if it would then give an option to reinstall?

Sorry, I am confused. Remove what?

[Eddie F]

Why this is perfectly normal for Win7/Vista, it's like it for me! Access denied too! If you ever did have access to it, and want it back, this is something you need to ask about elsewhere, like the software forum.

I picked a bad folder to use as an example didn't I? ....I still can't access the folder I needed to in order to repair Autocad (instructions said to delete a couple of files before repairing), but I decided to uninstall & reinstall - which is an P.I.A. to re-setup everything in the program - but it's done & fixed now

So you downladed and bought it off the internet and do not have it on disk?

I included Trend Micro when I configured & purchased the computer. The disk I have for it only has two options: repair and remove (more on that below)

Sorry, I am confused. Remove what?

You had asked me if I was now able to uninstall/reinstall the AV. After a few hours of "playing around" this morning I found where I could (actually I was hoping, as I uninstalled it from my computer and deleted it from my account on their website) reinstall from their website. It works fine now

Do you want/need to see any further logs now, or do I go thru the program removal process now?

Thanks again for all of the help and assistance you have given me - I really do appreciate it very much!

[Kestrel13!]

You are most welcome. Glad everything else is sorted. Safe surfing!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!