Connection Problems

Discussion in 'Software' started by richlizard, Nov 29, 2004.

  1. richlizard

    richlizard Private E-2

    Hi all. My client recently started having problems and I eventually tied it down to the W32.Spybot virus. After removing it, he can now connect to his ISP (dial-up), but cannot get OExpress or Iexplorer to work. He also cannot ping to any web site or IP address. Any ideas what could be wrong? I have tried running a winsock/tcpip fix tool, but to no avail. thanks.
     
  2. snakefoot

    snakefoot Sergeant Major

    What operating system ?
    What kind of dialup (phone/cable/dsl) ?
    Can it aquire an IP address when doing renew from ISP DHCP ?
    Is the HOSTS file empty ?
     
  3. richlizard

    richlizard Private E-2

    Hi and thanks for your reply.

    OS is XP professional.
    Dial-up.
    Renew from ISP DHCP + empty hosts; could you please explain how I attempt these?

    Thanks
     
  4. snakefoot

    snakefoot Sergeant Major

    It is always nice when someone wants to help out, but when you don't have the proper knowledge then it is usually a better idea to help out by finding some who has the knowledge. (Unless time is critical and human life is at stake)

    I don't feel comftable about guiding you and your client into even more trouble because of misunderstanding and other communications issues that might appear in this forum. Instead I suggest you find some one with more experience and you can look at the computer together.

    P.S. The newbie solution to most network problems, is to right-click the connection in Network Connections and select Repair Connection

    http://compnetworking.about.com/cs/windowsnetworkin1/ht/renewipaddrwxp.htm
    http://accs-net.com/hosts/what_is_hosts.html
     
  5. richlizard

    richlizard Private E-2

    Hi Snakefoot.

    Everything much appreciated!

    Richard
     

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