combofix hangs (does not start?)

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by motoslide, Apr 18, 2009.

  1. motoslide

    motoslide Private E-2

    I'm following the steps in the "READ & RUN ME FIRST" thread. Very helpful. I'm working on a PC that had the "helper.sig/helper.dll" issue. I believe that has been cleared up with a couple of the tools mentioned in the thread. My current problem, however, is that I decided to continue along the thread and run "combofix". Once it starts running, I get a blue DOS-box kind of screen that never updates. It appears to be hung (no disk activity). The DOS-box is completely empty. This system also had McAfee, but I believe I've disabled it's functions, as ComboFix didn't complain.

    Does this indicate anything useful? Should I just reboot?
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    McAfee can get in the way of ComboFix running. You can try running ComboFix in safe boot mode to see if that works. If not, just skip ComboFix and continue.
     
  3. motoslide

    motoslide Private E-2

    I had to give the PC back to the Client on Monday. If it comes back, I'll try the ComboFix thing again in safe-mode.

    Just want to say "Thanks" for the time you folks put into this support forum. I think those basic tools will knock out 90% of the PC problems I run against. Fortunately, my primary work is in UNIX. We have problems there too, but it's seldom as dastardly as the PC world.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
     

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