Would appreciate some help suspected malware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by frannyadams, Dec 20, 2010.

  1. frannyadams

    frannyadams Private E-2

    Hi There

    I have tried to follow your steps to remove malware in the read me first post, i have used this before and it was very helpful.

    My brothers computer keeps switching down the blue screen keeps coming up and i have downloaded all the programmes from my pc onto a disk as my brother is unable to do so from his computer as the websites keep being directed to ad sites instead of the software websites i require.

    Every time i try and run a scan it shuts down, sometimes it shuts down before i even get to start a scan. Im at a loss as what to do. If i reinstall windows will it remove the virus or is there anything else i can do.

    Any help would be much appreciated

    Thank you

    Frances
     
  2. frannyadams

    frannyadams Private E-2

    Sorry i also forgot to say im not very techy at all so please let me know what information you need. Its a relatively new laptop running windows 7
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Does it behave the same in safe boot mode? If not, you should try running in safe boot mode. At this point from the limited symptoms, it is hard to know it it is a malware problem or not. One scan that you may want try quickly running it from the below tool which runs reasonably fast.



    Download TDSSKiller from Kaspersky to your directly onto your Desktop
    • Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor. )
    • Allow the application to run if prompted by Windows or any security programs you have installed
    • It will start the scan and run rather quickly and will notify you of whether anything is found or not.
    • Follow the instructions to delete/quarantine if asks you what to do when if finds something.
    • Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )
     
  4. frannyadams

    frannyadams Private E-2

    Hi There

    Thanks for the quick reply. It is also crashing in safe mode repeatedly, i have tried to run this file but it says it is not a valid win32 file and will not run

    Many thanks
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  6. frannyadams

    frannyadams Private E-2

    Hi there, ive tried running the rescue disks but im having trouble as it will not connect to the internet to update when i run it. Ive run the kapersky and avira discs but kapersky found nothing and it still crashes and avira found a few things but again it still crashes. I am not sure if this is because it will be out of date.

    Shall i just try all the discs or is there some way i can get the computer to connect to the internet while running the discs

    Many thanks again
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sounds like your problems may be more than malware. You may have a damaged Windows setup and the crashes could be due to that or due to hardware issues.

    Can you use System Restore to return to an old restore point?
     

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