help keeps popping up

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by chontaduro, Apr 2, 2005.

  1. chontaduro

    chontaduro Private E-2

    i have strange problem , after i removed that se.dll virus ...... i now get the help of whatever program im in to pop up ... for example in firefox, the help of the browser covers my screen and open about 8 to 10 instances of the help ...

    well, i though this was a browser hijack type scenario .... but when i was in ez antivirus, the help of that popped up, then the windows help, tiny firewall also pops up the help .....

    the worst part is that when i restart it stops happening for a while, then it comes back ....... when i run antivirus and adware it says i have nothing yet this help keeps popping ....

    please someone help
     
  2. chontaduro

    chontaduro Private E-2

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Some how you slipped by without anyone noticing your thread, I guess we were all very busy.

    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus RemovalMake sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem:

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     

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