Winlogonhook Removal Procedure

Discussion in 'Malware Removal FAQ' started by chaslang, Mar 27, 2006.

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  1. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Many people appear to be having problems where Spy Sweeper keeps reporting that it has found winlogonhook. The report has lines like this:
    During the scan Spy Sweeper say it removes it.
    But then after a reboot you notice it is being reported again by Spy Sweeper. The below procedure should resolve this problem.

    Print or save these steps to a notepad file locally to refer to if necessary because ALL browsers (including this one) must be closed when you do the following.
    • Run Spy Sweeper but do not start a scan yet.
    • Close ALL browser sessions and exit any other programs that are running except SpySweeper (and notepad if you needed it).
    • Open Task Manager by pressing CTRL-SHIFT-ESC.
    • In Task Manager's Process list, locate explorer.exe. Right click on it and select End Process . Do not be alarmed! This will make your Desktop with icons disappear. It is only temporary.
    • Now run a full scan with Spy Sweeper and save a new log.
    • Now in Task Manager click File, New Task (Run...) and enter explorer.exe and click OK. Your Desktop should come back
    • Now attach the new Spy Sweeper log here.
    • Now reboot and run a new Spy Sweeper scan and attach this last log here (yes that is two scans with SpySweeper, one to hopefully fix, and one to make sure it fixed).
    • If it Spy Sweeper still shows a winlogonhook problem, continue with the below Ewido scan and attach the Ewido log: Running Ewido Anti-Malware
    If you need help attaching files see: HOW TO: Attach Items To Your Post
     
    Last edited: Apr 2, 2006
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