Browser redirect

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by sko, Jun 27, 2012.

  1. sko

    sko Private E-2

    For the last 10 days or so, my laptop has this problem wherein the search results would get redirected to get-answers-fast .com. Also, when I did a google search on any search topic and I picked any of the links in the result set, it would randomly (not every time) take me to some other website. If I use the <- back button to the result set and picked the option again, it takes me to the correct page. I have seen this problem with IE8, Google Chrome and Mozzilla Firefox browser.
    I have tried mcAfee virus scan, Malwarebytes and other scans with no effect.
    As instructed in your "Readme First" thread, I have run all of your four suggested tools: RogueKiller, Malwarebytes, hitman pro and mglogs.

    The logs from this are attached this post.
    Your help in the analysis and fix of this issue is highly appreciated.
    Regards,
    Sko
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Before we continue, you need to use MSCONFIG to put the machine into normal start up mode

    Java(TM) 6 Update 20 <--- uninstall this outdated software.

    [​IMG] Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these 3 detections:
    • [BLACKLIST DLL] HKCU\[...]\Run : Adobe (rundll32.exe "C:\Documents and Settings\SK\Local Settings\Application Data\Downloaded Installations\Adobe\nqjkzilz.dll",CreateInstance) -> FOUND
    • [BLACKLIST DLL] HKUS\.DEFAULT[...]\Run : Adobe (rundll32.exe "C:\Documents and Settings\SK\Local Settings\Application Data\Downloaded Installations\Adobe\nqjkzilz.dll",CreateInstance) -> FOUND
    • [BLACKLIST DLL] HKUS\S-1-5-19[...]\Run : Adobe (rundll32.exe "C:\Documents and Settings\SK\Local Settings\Application Data\Downloaded Installations\Adobe\nqjkzilz.dll",CreateInstance) -> FOUND
    • [BLACKLIST DLL] HKUS\S-1-5-19_Classes[...]\Run : Adobe (rundll32.exe "C:\Documents and Settings\SK\Local Settings\Application Data\Downloaded Installations\Adobe\nqjkzilz.dll",CreateInstance) -> FOUND
    • [BLACKLIST DLL] HKUS\S-1-5-20[...]\Run : Adobe (rundll32.exe "C:\Documents and Settings\SK\Local Settings\Application Data\Downloaded Installations\Adobe\nqjkzilz.dll",CreateInstance) -> FOUND
    • [BLACKLIST DLL] HKUS\S-1-5-20_Classes[...]\Run : Adobe (rundll32.exe "C:\Documents and Settings\SK\Local Settings\Application Data\Downloaded Installations\Adobe\nqjkzilz.dll",CreateInstance) -> FOUND
    • [BLACKLIST DLL] HKUS\S-1-5-21-122887585-593114017-455242472-5388[...]\Run : Adobe (rundll32.exe "C:\Documents and Settings\SK\Local Settings\Application Data\Downloaded Installations\Adobe\nqjkzilz.dll",CreateInstance) -> FOUND
    • [BLACKLIST DLL] HKUS\S-1-5-21-122887585-593114017-455242472-5388_Classes[...]\Run : Adobe (rundll32.exe "C:\Documents and Settings\SK\Local Settings\Application Data\Downloaded Installations\Adobe\nqjkzilz.dll",CreateInstance) -> FOUND
    • [BLACKLIST DLL] HKUS\S-1-5-18[...]\Run : Adobe (rundll32.exe "C:\Documents and Settings\SK\Local Settings\Application Data\Downloaded Installations\Adobe\nqjkzilz.dll",CreateInstance) -> FOUND
    Place a checkmark each of these items, in the Files tab place a check next to this C:\Documents and Settings\SK\Local Settings\Application Data\Downloaded Installations\Adobe\nqjkzilz.dllleave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)




    Delete this folder C:\Program Files\Enigma Software Group


    Now run RogueKiller again like you did the very first time and attach the new log.



    SystemLook

    Please download SystemLook from one of the links below and save it to your Desktop.
    Download Mirror #1
    Download Mirror #2

    • Double-click SystemLook.exe to run it.
    • Copy the content of the following codebox into the main textfield:
      Code:
      :filefind
      fltMgr.sys
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt


    Install the most current and up to date version of Java available here at the below link:

    Java Runtime 6
     
  3. sko

    sko Private E-2

    Thank you for your prompt response.
    I have followed your instructions and have attached the logs as you had mentioned.
    a) changed start up to use normal bootup
    b) removed Java 6 update 20
    c) ran roguekiller and eliminated 8 instances in the register - attached logs (RKreport - kestrel 1 inst - cleaned up.txt
    d) ran roguekiller once more and collected the logs - roguekiller[1].txt
    e) deleted c:\program files\enigma folder and its contents.
    f) ran system outlook created systemlook.txt attached here
    g) Added Java 6
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  5. sko

    sko Private E-2

    Thank you.
    Attaching the mgTools logs as requested.
    Regards,
    Sko
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Tell me how things are running, I just need to check something with my colleagues.
     
  7. sko

    sko Private E-2

    Thanks for checking.
    Good news! I have not had the browser redirect issue.
    However, the screen has frozen a few times since yesterday.
    The only recourse after that is to reboot my machine.
    Typically, at the time of the freeze I have either been browsing or running Malware bytes or mCafee virus scan.
    Thanks,
    Sko
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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