Unable to boot in safe mode and Win32:Malware-gen found during Avast Boot scan

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by JustFixIt, Oct 12, 2011.

  1. JustFixIt

    JustFixIt Private E-2

    I have been unable to log into safe mode for quite some time now. I was able to do this at one point in time and now when I go to log into safe mode for the purpose of doing a virus scan, it just restarts after I finish typing my password and trying to log in.

    This is the main issue I was having. I assume a virus could of possibly caused this. Surprisingly I would think Avast would prevent from happening, however I did a regular scan in normal mode and nothing was found. However, it asked if I wanted to do a boot scan and several files were found at the end of the scan. I was able to move 3 to the chest, however the rest of them I could not repair, move to chest, or delete even.

    Those 4 were located in the "C:\Windows\Installer" folder and were Data1.cab files

    I've attempted doing things myself... So I am here now as a last resort to try something instead of just resetting computer back to factory settings.


    The infection it found was called Win32:Malware-gen for the 4 I could do nothing with. The other's were Win32/Agent.KY which I moved to a chest.
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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