Ads Gone Nuts

Junder · Mar 22, 2015

Hi!
I have a Dell 64bit computer running windows 7 that is being bombarded with ads every time I browse the internet. Ads invade the borwser and it is sometimes difficult to close them out. First it was only on Internet Explorer, so I switched to Chrome, and now it is over there as well. A friend of mine who follows you, suggested that my computer has been hit by Malware and to look you up.

Thus far, beside making sure my Norton AV is up to date and operating normally and then clearing my excess files, I have not run any malware utilities other than specified in your read me first instructions. Hopefully, I did it right. Attached are the log files requested.

Other than the ads and some slowish performance, everything else seems to be working OK. Once I get this under control, I'm interested in how I can prevent a future infection.

Thank you!
Jill

Kestrel13! · Mar 22, 2015

Uninstall this junk:

Ask Toolbar

Babylon toolbar on IE

Have Hitman Pro fix all it finds.

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.

Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Attach JRT.txt to your next message.

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

Junder · Mar 22, 2015

Thank you for the instructions.

Babylon has been uninstalled, but I couldn't uninstall the Ask Toolbar. I kept getting a message saying Chrome was open, but I had just rebooted and never opened it. Shortly later, something called white sky opened in Chrome by itself.

Ran Hitman Pro and resolved what it found.
Downloaded Junkware Removal tool and ran it. Log is attached.
Ran MGtools\GetLogs.bat. Zipped file is attached.

While running MGTools, a window opened for TrendMicro HijackThis software agreement. I closed the window.

Kestrel13! · Mar 23, 2015

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

REGEDIT4

[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0695E0A7-7EAE-475A-B780-D933101D3F3D}]
Click to expand...

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

While running MGTools, a window opened for TrendMicro HijackThis software agreement. I closed the window.
Click to expand...

You were meant to accept the license agreement and let it run.

Can you re run Hitman Pro and hopefully show/attach me a clean log please?
Also you need to describe how things are running.

Junder · Mar 23, 2015

Thanks again!

The add to the registry appeared to be successful.

Hitman Pro was run run again and the new log is attached. The new run didn't appear to find anything.

"You were meant to accept the license agreement and let it run"
Oops. Should I rerun it?

Things seem to be running better but I'll really give it a workout tomorrow and will let you know.

I so appreciate your time.

Kestrel13! · Mar 24, 2015

Yes one more time, re run MGTools and this time agree to the Hijackthis....

Junder · Mar 24, 2015

reran MGTools, accepted HijackThis, and attached new zip file.

Overall, things seem to be running well again, thanks to your help!

Kestrel13! · Mar 25, 2015

Most welcome. IE and Chrome both okay?

Junder · Mar 26, 2015

Hi and sorry for the delay in getting back.
Google Chrome is working great, but IE is still a pop-up mess. Is there a setting in IE that can take care of it? I'm guessing that it's just isolated to IE at this point.

Thanks again!!!!!!!

Kestrel13! · Mar 27, 2015

Do you use a pop up blocker for IE?
This is a good one https://adblockplus.org/releases/adblock-plus-12-for-internet-explorer-released

Junder · Mar 27, 2015

Thanks for the tip! I didn't know that such a program was safe to install.:confused

chaslang · Mar 27, 2015

IE has a built in popup blocker. See it under the Tools menu.

But if you are a looking to block advertisements, then Adblock is a better choice.

Kestrel13! · Mar 28, 2015

Ready for final steps?

Junder · Mar 29, 2015

with the addition of adblockplus, everything seems to be running great. You guys are really great!!!

So I guess I'm ready for final steps.

Kestrel13! · Mar 30, 2015

If you are not having any other malware problems, it is time to do our final steps:

We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.

Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.

Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.

If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

Junder · Apr 2, 2015

1. OK
2. Done
3. Don't see it
4. Done
5. Done
6. Done
7. Will read

8. Thank you AGAIN!!!!

Kestrel13! · Apr 3, 2015

You are most welcome! Safe surfing!

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Ads Gone Nuts

Junder Private E-2

Attached Files:

RKreport_SCN_03192015_175913.log

MGlogsR.zip

HitmanPro_20150319_1848.log

MBlog.txt

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Attached Files:

MGlogs.zip

JRT.txt

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Attached Files:

HitmanPro_20150323_2111.log

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Attached Files:

MGlogsR.zip

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Ads Gone Nuts

Junder Private E-2

Attached Files:

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Attached Files:

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Attached Files:

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Attached Files:

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Junder Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

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