USB Drivers not working

Discussion in 'Software' started by bob8627, Feb 24, 2012.

  1. bob8627

    bob8627 Private E-2

    Hi,

    USB drivers not working on Toshiba L500 laptop with 64bit CPU and Win 7 Ultimate. Thumb drives are not recognized. External Hard Drives not recognized. Mouse IS recognized.

    Talked to Toshiba Tech support - They want to reformat and reinstall OS back to Vista.
    Talked to Kingston Tech support - Reformat thumb drive. No other ideas. Did not work.
    Microsoft Tech Support wants $59 per incident with no promise to fix problem

    Uninstalled drivers and had win 7 reinstall. Same problem.

    Any Ideas?

    Thank you,
    Bob
     
  2. tgell

    tgell Major Geek Extraordinaire

  3. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    as well as the great advice that tgell has posted as that info will help us narrow this issue down and attach any logs HOW TO: Attach Items To Your Post

    I would also try the below.

    Open Device Manager and expand the Universal Serial Bus Controllers branch and then plug in the USB drive and not its addition to the list as likely a USB Mass Storage device and then right click it and choose Uninstall, then reboot and then plug the USB drive back in and see if that helps as it will re-install the driver again.
     

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