help needed

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by sanjaypajni, Jul 5, 2014.

  1. sanjaypajni

    sanjaypajni Private E-2

    Hi all

    I have a backdoor.0access virus on my laptop. I really need to get rid of it. can someone guide me of how to remove it

    thanks
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  3. sanjaypajni

    sanjaypajni Private E-2

    I went through the removal guide. I have attached the log files. But when I opened the MGTools I kept getting an error saying that it was unable to access the file as it is being used by another process.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Are you intentionally using a proxy?

    Rerun RogueKiller and have it fix these items:
    Code:
    ¤¤¤ Scheduled tasks : 3 ¤¤¤
    [Suspicious.Path] [URL="file://\\RunAsStdUser"]\\RunAsStdUser[/URL] Task -- C:\Users\pajni\AppData\Local\Oxy\Application\oxy.exe (--app=chrome-extension://cgeglcjaapbfihfpfmamaoipnbocnjkl/index.html#q="Survey Bypasser EVO Version 101") -> FOUND
    [Suspicious.Path] [URL="file://\\{03E9A65F-09AE-4C6A-BC39-B5DC53D5D08C"]\\{03E9A65F-09AE-4C6A-BC39-B5DC53D5D08C[/URL]} -- C:\Windows\system32\pcalua.exe (-a "C:\Users\pajni\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VDCRZHRQ\sp41377[1].exe" -d C:\Users\pajni\Desktop) -> FOUND
    [Suspicious.Path] [URL="file://\\{7B2D4711-2DCF-4D1C-812A-0895CB58083D"]\\{7B2D4711-2DCF-4D1C-812A-0895CB58083D[/URL]} -- C:\Windows\system32\pcalua.exe (-a "C:\Users\pajni\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6WE42X1M\sp41377[1].exe" -d C:\Users\pajni\Desktop) -> FOUND
    ¤¤¤ Files : 1 ¤¤¤
    [Forged][File] 0675142drv.sys -- C:\Windows\System32\drivers\0675142drv.sys -> FOUND
    Then rerun Hitman and have it fix everything it finds.

    Reboot and rescan with both RogueKiller and Hitman.

    Tell me exactly what happens with MGTools. Did you turn off your protection programs?
     
  5. sanjaypajni

    sanjaypajni Private E-2

    i rerun both roguekiller and hitman pro. I have attached the results. As for MGTools I keep getting c:\windows\system32\cmd.exeSYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers. Virtual Device Driver format in the registry is invalid. Chose Close to turminate the application.

    when I click close the message reappears and nothing else happens
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    TimW asked you about a proxy. Let him know. ;)
     
  7. sanjaypajni

    sanjaypajni Private E-2

    No I'm not using a proxy
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please click Start, All Program, Accessories and you will see ( among other things ) a Command Prompt entry.
    • Right click the Command Prompt entry and select Run As Administrator.
      • It is critical that you run it this way.
    • If you do this properly, a command prompt window will open with a title of Administrator Command Prompt.
    • Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple/brown is merely informational.
    cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
    GetRunKey<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
    ShowNew<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
     
  9. sanjaypajni

    sanjaypajni Private E-2

    I followed the instructions provided and not sure if it is correct but I have attached the zip file which was created
     

    Attached Files:

  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in those logs. What issues are you still having, if any?
     
  11. sanjaypajni

    sanjaypajni Private E-2

    everytime I scan my laptop with malware byte. it keeps finding backdoor.0access virus. it appears after every scan.
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerunn both RogueKiller and Hitman and attach the new logs. I am suspecting that MBAM is giving you false positives.
     
  13. sanjaypajni

    sanjaypajni Private E-2

    I have attached the files from the scans.
     

    Attached Files:

  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. RogueKiller would have reported the infection. So, set AVG to ignore those findings. What else is happening?
     
  15. sanjaypajni

    sanjaypajni Private E-2

    applications load up slowly, also my laptop does not respond and system crashes constantly
     
  16. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Repair Windows Firewall
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Set Windows Services To Default Startup
    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.
     
  17. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    MBAM log reported it and it was not fixed according to the log. Running a scan and not fixing what it finds does not remove the infection. ;)
     
  18. sanjaypajni

    sanjaypajni Private E-2

    how can I remove it chaslang
     
  19. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Just rerun MBAM and have it fix what it finds. Then attach a new log.
     
  20. sanjaypajni

    sanjaypajni Private E-2

    Sorry i've not been on in a while as I have been busy working all week.. I ran 3 MBAM scans which have picked up nothing. I ran 3 HitmanPro scans which have also picked up nothing. does that mean its fully removed
     
  21. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, it sounds as though MBAM did the trick. What issues are you still having, if any?
     
  22. sanjaypajni

    sanjaypajni Private E-2

    my computer is quite slow.. but will try that windows repair software which you said before. to see if it makes a difference
     
  23. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am going to suggest you post in the software forum for your issues with slowness.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
     

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