Problem after Windows Live Essentials update

Discussion in 'Software' started by transplant64, Jun 30, 2012.

  1. transplant64

    transplant64 Private E-2

    Hi guys. Recently my laptop forced me into an update for Windows Live Essentials. After the update installed I cann no longer create any new email messages or replies on my Windows Live Mail account. I'm on a Compaq Presario CQ57 with an AMD C50 running Windows 7 Home SP1. Windows Live was OEM installed on my machine which was purchased in November 2011.

    I've tried to reinstall the update, reverse the update (no go), and finally a system restore to the point before the update. System restore would not complete the process. Whenever I open Windows Live Mail I get an error message that references a failure to initialize a 'Shared Canvas' in Windows Live Writer. HP tech support says I need to perform a full System Restore and reinstall the operating system. They say I have a corrupted SLUI file. I'm not sure I but that. Has anyone else had this issue? What can I do? Thanks in advance for the help.
     
  2. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Not sure on this one but since a restore is in your future we can try a couple things. Reinstall Live Mail and or uninstall and reinstall. Worth a shot.
     
  3. solaris89

    solaris89 First Sergeant

    In your Windows Live Essentials program files folder, there should be a file called wlarp.exe. It's the Windows Live repair utility. Might be worth running it as I've read it fixes many WLE errors.
     
  4. pwillener

    pwillener MajorGeek


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