1. 

   tnpaw01 Private E-2

   Have a Dell Laptop Inspiron with Windows XP. Got a virus and it has taken over my DVD/CD Rom so therefore I cannot do anything to remove it. Ran a diagnostic test results: DVDRW-4-DRIVE media missing or blank". It will boot only to the wallpaper screen, no start menu or shortcuts. Then it will shut down and start over again. I have removed the battery. Can someone please give me step by step instructions on how to fix the laptop? Thanks

    

   tnpaw01, Feb 9, 2011

   #1
2. 

   TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

   Welcome to MG's!! Can you boot into safe mode? Do you have your desktop when in safe mode? I suggest you try doing the following as much as you can and then post in the Malware Forum and attach the logs that you can get:
   
   READ & RUN ME FIRST. Malware Removal Guide

    

   TimW, Feb 9, 2011

   #2

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