Hello...

Hi Kit

Welcome to the forum, a basic rule of thumb is to think of the issue your having and what area of the PC does this affect, is it malware, software, hardware etc, the armed with this its best to give us enough information about the issue you are having

If its malware we have a Read and RunMe guide to run first which gets your PC to a known state and gains a few logs that can highlight the malware issue.

If its other issues then do give us some basic info like....

Windows Version and Service Pack
What software is affected
What error messages you have gained and if so what was the error in full
Did you install any new software or update drivers before this happened.
Does the issues happen in safe mode
If you can recreate the issue how did you do this .. Step by Step
What you have done already to fix this the issue.


These questions and answers in the correct forum area will give you some great tailored answers from those members of ours that can help you.... do not post any questions in the Welcome forum areas as they may not get the best answer or be answered at all, until one of us admins move it to the right area.

I do hope this helps you in figuring out this forum, what you need to know is that we have some great knowledgeable members who work in the IT industry or are enthusiasts that can really help you with clear simple replies.