HELP PLEASE - NASTY VIRUS or SOMETHING

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by dforge, Dec 5, 2009.

  1. dforge

    dforge Private E-2

    Picked something up this week on the road/

    Symptoms:

    1)No Admin Rights
    2)Control Panel GUI hangs with whith white screen and none of the usual entries
    3)AV s/w has been disabled and can't start. When I try to start the AV service it says I do not have the rights to do so
    4)Can't connect to a network as network manager will not start to select a network
    5)I can boot with network in safe mode
    6)System will not shutdown. Stays at "logging off" screen forever. I have to power down.

    ACTION SO FAR

    1)Ran on line scan from eset. FOund 2 files affected with trojan "exploit.cve-2007-0071" eset claims to have cleaned it but problem persists.
    2)I have run 3 different on line virus/malware scans since all come back clean
    3)I have run a full scan using windows defender in safe mode - clean

    OS is VIsta Home Premium 64 bit
    I have attached the log from HijackThis
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:
    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

     

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