Acronis True Image Fails on USB2.0

Acronis has been unable to help with this problem. I have two external MAXTOR hard drives. One is 40 GIG and can use either a USB2.0 connection or a FIREWIRE connection. It is formatted as NTFS. The second external hard drive is 80 GIG and can only be connected via USB2.0. Acronis 6.0 (latest build) works fine over the FIREWIRE to the 40 GIG drive, but fails with media errors on USB2.0. The 80 GIG drive also fails with media errors when attempting to backup the "C" drive to it. In addition to the FIREWIRE, Acronis works fine to the CD R/W drive. I thought my USB2.0 controller card was bad and bought a new one. The same condition occurs. My system information is below. Has anyone experienced a similar problem? Thanks for any replies in advance.


Computer Profile Summary
Computer Name: Noname (in WORKGROUP)
Profile Date: Friday, February 06, 2004 21:41:22
Advisor Version: 6.0j
Windows Logon: Administrator


Click here for Belarc's PC Management products, for large and small companies.

Operating System System Model
Windows 2000 Professional Service Pack 4 (build 2195) MICRO-STAR INTERNATIONAL CO., LTD MS-6330
Processor a Main Circuit Board b
1.20 gigahertz AMD Athlon
32 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: MICRO-STAR INTERNATIONAL CO., LTD MS-6330
Bus Clock: 133 megahertz
BIOS: Award Software International, Inc. 6.00 PG 03/08/01
Drives Memory Modules c,d - Buy More
164.22 Gigabytes Usable Hard Drive Capacity
113.03 Gigabytes Hard Drive Free Space

DVD-ROM [CD-ROM drive]
SONY CD-RW CRX100E [CD-ROM drive]
3.5" format removeable media [Floppy drive]

IC35L040AVER07-0 [Hard drive] (41.17 GB) -- drive 0, s/n SX0SXL38210, rev ER4OA41A, SMART Status: Healthy
Oxford Semiconductor Ltd. OXFORD IDE Device IEEE 1394 SBP2 Device [Hard drive] (41.11 GB) -- drive 1
USB 2.0 Storage Device USB Device [Hard drive] (81.96 GB) -- drive 2 768 Megabytes Installed Memory

Slot 'BANK_0' has 256 MB
Slot 'BANK_1' has 512 MB
Slot 'BANK_2' is Empty
Local Drive Volumes

c: (on drive 0) 41.16 GB 32.59 GB free
f: (on drive 1) 41.11 GB 15.64 GB free
g: (on drive 2) 81.96 GB 64.81 GB free

Logins Network Drives
NONAME\Administrator (last at 01/16/04 22:52:46)

Installed Microsoft Hotfixes Printers
DataAccess
Q318203 (details...) on 03/16/02
Q329414-25 (details...) on 12/07/02
Q823718 (details...) on 08/22/03
Q832483 (details...) on 01/17/04
DirectX
DX819696 (details...)
Internet Explorer
Q324929 (details...)
Q330994 (details...)
Q810847 (details...)
Q813489 (details...)
Q813951 (details...)
Q818529 (details...)
Q822925 (details...)
Q824145 (details...)
Q828750 (details...)
Q832894 (details...)
SP1 (SP1)
Windows 2000
SP-1
Q816093 (details...) on 04/13/03
SP4
Q327194[SP] (details...) on 07/06/03
SP5
KB820888 (details...) on 10/26/03
KB822831 (details...) on 08/17/03
KB823182 (details...) on 10/18/03
KB823559 (details...) on 07/18/03
KB823980 (details...) on 07/18/03
KB824105 (details...) on 09/04/03
KB824141 (details...) on 10/18/03
KB824146 (details...) on 09/10/03
KB825119 (details...) on 10/18/03
KB826232 (details...) on 10/18/03
KB828035 (details...) on 10/18/03
KB828749 (details...) on 12/16/03
KB829558 (details...) on 10/26/03
Q818043 (details...) on 07/06/03
Windows Media Player
WM308567 (details...)
WM320920.1 (details...)
WM819639 (details...)
WM828026 (details...)
SP0
Q828026 (details...) on 10/10/03


Click here to see all available security Hotfixes.

Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(Failing hotfixes need to be reinstalled)
An unmarked HotFix lacks the data to allow verification HP DeskJet 880C on LPT1:
Send with eFax Messenger Plus on LPT1:
Windows NT Fax Driver on MSFAX:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller RADEON 7000 / RADEON VE [Display adapter]
DELL E171FPb [Monitor] (17.1"vis, s/n 5W54037543WL, July 2003)
Bus Adapters Multimedia
ALi PCI to USB Enhanced Host Controller
ALi PCI to USB Open Host Controller
ALi PCI to USB Open Host Controller
ALi PCI to USB Open Host Controller
USB 2.0 Root Hub
VIA USB Universal Host Controller
VIA USB Universal Host Controller Standard Game Port
Unimodem Half-Duplex Audio Device
VIA AC'97 Audio Controller (WDM)
Communications Other Devices
ESS ES56H-PI Data Fax Voice Modem
AGN Virtual Network Adapter
AGN Virtual Network Adapter - Net Firewall
RAS Async Adapter
SMC EZ Card 10/100 (SMC1211TX) - Net Firewall VIA OHCI Compliant IEEE 1394 Host Controller
Acronis TrueImage Backup Archive Explorer
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Port Mouse (IntelliPoint)
SBP2 Compliant IEEE 1394 device
USB Mass Storage Device
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
Software Licenses

Ascentive - webROCKET F31C-41DB-6CEB-11A9-0001
Ascentive - winROCKET A7BA-6F9A-35FA-6189-0001
Microsoft - IntelliPoint 11111-111-1111111-11111
Microsoft - Internet Explorer 55736-818-6573815-04391 (Key: R2D43-3DHG9-DQ79W-W3DXQ-929DY)
Microsoft - MediaPlayer 53199-420-0540372-04091
Microsoft - MediaPlayer 69808-521-4428415-04033
Microsoft - Office 2000 SR-1 Professional 50083-012-1659167-02795
Microsoft - Picture It! Photo Premium 9 73582-805-4027134-04416 (Key: FQK74-FXGMX-GP78V-XDWDC-YFQYD)
Microsoft - WebFldrs 12345-111-1111111-86944
Microsoft - Windows 2000 Professional 51874-015-8204331-09488 (Key: RMHK4-H96FR-QYD3M-C2DVG-MCQJ4)

Software Versions
AB Software - Hardware sensors monitor Version 3.2.2 *
Acronis - Bootable Media Builder Version 6,0,0,350 *
Acronis TrueImage Version 6,0,0,350 *

Rich B.

 

dbm, Welcome to MG!

This is no solution, but it might help you to know that if Acronis TI just won't work on your setup, the company is very good about refunding payment for the license. I bought version 6 and have used it (with NO failures) and loved it for over a year, but I bought 7 when it came out, and hated it from day one. I told them what I didn't like about it and asked for a refund, and they were very good about it and very prompt, too.

I re-installed version 6, build 350, and am still using it (with NO failures).

It's an unfortunate fact that you can do a Web search for info on any of the major imagers, and you'll find lots of users complaining that "it doesn't work for me," while others rave about it. If ATI doesn't do what you need it to, get another imager, and get your cash back from the company.