Malware infection

You are using a very outdated version of Windows XP which is a major security risk and you will remain very susceptible to infections until you get updated.

After we finish removing any current malware, you MUST get updated. Do not attempt to update until we have removed your malware!

Start working on the below while I read thru your logs!

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 6

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

 

After completing the steps in message # 3, continue with the below.

You have a lot more problems than just WinAntiVirus Pro!

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to MWSDS
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pasteMicrosoft Allocation Protocol Service into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Continue by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

Make sure you have rebooted in Normal Mode (do not open any other processes)

Also make sure that one and only one Internet Explorer browser is opened up

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads
tab at the top.

Once you see this screen click on each instance of atntr.dll once and then click the kill button. After you have killed all of the atntr.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of atntr.dll and kill it. (If you do not find the dll, just continue on.)

Next double click on iexplore.exe and again click once on each instance of atntr.dll and kill it. (If you do not find the dll, just continue on.)

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right
now:

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: H - {5142FE17-20E6-4121-A925-A4C6385CDDAA} - D:\WINDOWS\System32\rem.dll (file missing)
O2 - BHO: (no name) - {ba948dc1-b9a0-4e12-b13f-4414d62ae491} - D:\WINDOWS\system32\atntr.dll
O2 - BHO: (no name) - {DE0B3210-B828-475B-96F0-6796FE533E46} - D:\WINDOWS\system32\drivere.dll (file missing)
O4 - HKLM\..\Run: [Norton Antivirus 2004] SYMANTECAV2.EXE
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SpamBlocker] D:\Program Files\SpamBlockerUtility\Bin\4.8.0.0\SbOEAddOn.exe
O4 - HKLM\..\Run: [DSS] D:\WINDOWS\BBSTORE\DSS\DSSAGENT.EXE
O4 - HKLM\..\Run: [Lexmark_X79-55] D:\WINDOWS\System32\lsasss.exe
O4 - HKLM\..\Run: [mav_startupmon] "D:\Program Files\Common Files\WinAntiVirus Pro 2007\mav_startupmon.exe"
O4 - HKLM\..\RunServices: [LMA Manager] lmamanager.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei/SmileyCentralFWBInitialSetup1.0.0.15.cab
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} - http://installs.spamblockerutility.com/installs/spamblockerutility/programs/spamblockerutility.cab
O20 - AppInit_DLLs:
O20 - Winlogon Notify: atntr - D:\WINDOWS\SYSTEM32\atntr.dll

NOTE: HJT might popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you
have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list
the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just
continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting,

• right-click and choose copy):

D:\Program Files\SpamBlockerUtility\Bin\4.8.0.0\SbOEAddOn.exe
D:\Program Files\Common Files\WinAntiVirus Pro 2007\mav_startupmon.exe
D:\Documents and Settings\Home\Desktop\update.exe
D:\WINDOWS\repair\svchost.exe
D:\WINDOWS\system32\atntr.dll
D:\WINDOWS\system32\lmamanager.exe
D:\WINDOWS\System32\lsasss.exe
D:\WINDOWS\System32\SYMANTECAV2.EXE
D:\Program Files\Internet Explorer\iexplore.exe.local
D:\Program Files\Internet Explorer\wininet.dll

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But if you do get this message, please let me
know!)

If Killbox does not reboot just reboot your PC yourself.
After reboot locate the below folder and delete if found:
D:\Documents and Settings\Home\Application Data\WinAntiVirus Pro 2007
D:\Documents and Settings\All Users\Application Data\WinAntiVirus Pro 2007
D:\Program Files\Common Files\WinAntiVirus Pro 2007
D:\Program Files\SpamBlockerUtility
D:\Program Files\Viewpoint

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per
step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

We do not request Spybot logs and normally do not require them unless it cannot remove something.

 

Did you miss the below while fixing things?
O4 - HKLM\..\Run: [LMA Manager] lmamanager.exe

This is a worm! See: http://www.sophos.com/virusinfo/analyses/w32tilebotad.html



Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O4 - HKLM\..\Run: [LMA Manager] lmamanager.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=zuzeb004YYUS_ZNxmk772DFUS

After clicking Fix, exit HJT.

Boot into safe mode and use Windows Explorer to delete
D:\WINDOWS\system32\lmamanager.exe
D:\WINDOWS\system32\rem1.dll
D:\WINDOWS\system32\ps.dat

Now run Ccleaner

Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. ShowNew
2. HJT

Make sure you tell me how things are working now!

 

Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!