Win XP l No Start menu or Icons l Help !

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Tristan2kk, Oct 25, 2014.

  1. Tristan2kk

    Tristan2kk Private E-2

    Well my computer which is a windows xp has recently got infected i think. My explorer.exe file does not load up on start up... So far i've tried to open the task manager and run it from there but that does not work... when i put in explorer.exe nothing happens... I've tried going on my registry and have looked up my Shell, and it says explorer.exe yet nothing works... i've tried rollbacking but still nothing... Please help, this is highly annoying.
     
    Tristan2kk, Oct 25, 2014
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to the Malware Removal forum. :)

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide

    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    Kestrel13!, Oct 25, 2014
    #2
  3. Tristan2kk

    Tristan2kk Private E-2

    RogueKiller V10.0.2.0 [Oct 16 2014] by Adlice Software
    mail : http://www.adlice.com/contact/
    Feedback : http://forum.adlice.com
    Website : http://www.adlice.com/softwares/roguekiller/
    Blog : http://www.adlice.com

    Operating System : Windows XP (5.1.2600 Service Pack 2) 32 bits version
    Started in : Normal mode
    User : Administrator [Administrator]
    Mode : Scan -- Date : 10/25/2014 14:11:56

    ¤¤¤ Processes : 0 ¤¤¤

    ¤¤¤ Registry : 9 ¤¤¤
    [Suspicious.Path] HKEY_USERS\S-1-5-21-1292428093-436374069-682003330-500\Software\Microsoft\Windows\CurrentVersion\Run | fjhotewc : "C:\Documents and Settings\Administrator\Local Settings\Application Data\ibgvltvw.exe" -> Found
    [Suspicious.Path] HKEY_USERS\S-1-5-21-1292428093-436374069-682003330-500\Software\Microsoft\Windows\CurrentVersion\Run | hshmxnek : "C:\Documents and Settings\Administrator\Local Settings\Application Data\qltdwqgv.exe" -> Found
    [Suspicious.Path] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SessionLauncher (C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\DX9\SessionLauncher.exe) -> Found
    [Suspicious.Path] HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SessionLauncher (C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\DX9\SessionLauncher.exe) -> Found
    [Suspicious.Path] HKEY_LOCAL_MACHINE\System\ControlSet002\Services\SessionLauncher (C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\DX9\SessionLauncher.exe) -> Found
    [PUM.HomePage] HKEY_USERS\S-1-5-21-1292428093-436374069-682003330-500\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.searchnu.com/406 -> Found
    [PUM.SearchPage] HKEY_USERS\S-1-5-21-1292428093-436374069-682003330-500\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch -> Found
    [PUM.StartMenu] HKEY_USERS\S-1-5-21-1292428093-436374069-682003330-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowRecentDocs : 2 -> Found
    [PUM.DesktopIcons] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> Found

    ¤¤¤ Tasks : 0 ¤¤¤

    ¤¤¤ Files : 0 ¤¤¤

    ¤¤¤ Hosts File : 1 ¤¤¤
    [C:\WINDOWS\System32\drivers\etc\hosts] 127.0.0.1 localhost

    ¤¤¤ Antirootkit : 1 (Driver: Loaded) ¤¤¤
    [Filter(Kernel.Filter)] \Driver\atapi @ \Device\CdRom0 : \Driver\redbook @ Unknown (\SystemRoot\system32\DRIVERS\redbook.sys)

    ¤¤¤ Web browsers : 4 ¤¤¤
    [PUP][IE:Addon] System : Searchqu Toolbar [{99079a25-328f-4bd4-be04-00955acaa0a7}] -> Found
    [PUP][FIREFX:Addon] owhqmzu0.default : DataMngr [{1FD91A9C-410C-4090-BBCC-55D3450EF433}] -> Found
    [PUP][FIREFX:Addon] owhqmzu0.default : Searchqu Toolbar [{99079a25-328f-4bd4-be04-00955acaa0a7}] -> Found
    [PUM.HomePage][FIREFX:Config] owhqmzu0.default : user_pref("browser.startup.homepage", "http://www.searchnu.com/406"); -> Found

    ¤¤¤ MBR Check : ¤¤¤
    +++++ PhysicalDrive0: HDS722540VLAT20 +++++
    --- User ---
    [MBR] 87c26bfcd2d107713bf4c279be13350c
    [BSP] 11d467b9f31927f29d49c85858b51038 : Windows XP MBR Code
    Partition table:
    0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 63 | Size: 38138 MB
    User = LL1 ... OK
    User = LL2 ... OK
     
    Tristan2kk, Oct 25, 2014
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You need to attach logs please not post them inline like you did!

    Where are the rest of the requested logs?
     
    Kestrel13!, Oct 25, 2014
    #4

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