Trying to follow malware removal procedure, but malware is preventing me?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by eagerinsight, Dec 8, 2008.

  1. eagerinsight

    eagerinsight Private E-2

    Dell m1330 Vista home premium. I have malware isses, frequent memory dumps, google redirection and something is preventing me from running or installing anti-malware programs. I had to install malwarebytes using the rename method, but the program will not run in safe mode or normal. I had spybot previously installed but I was also prevented from opening, so I tried reinstalling, but before it can complete the installation I get the blue screen of death memory dump! Before reading the procedure I ran coolweb, kill2me, windows defender and windows malicious software tool. None of the programs found anything. I also perfomed a couple system restores, but both failed.

    Should I continue with the cleaning procedure (combofix), or does anyone know how I can get malwarebytes and spybot to run?
     
  2. eagerinsight

    eagerinsight Private E-2

    Here's my MGtools log, it was the only program that worked.
     

    Attached Files:

  3. eagerinsight

    eagerinsight Private E-2

    Sorry this is my log, I also uninstalled Mcafee and tried installing Trend Micro but before installation could finish I got the blue screen.
     
    Last edited: Dec 9, 2008
  4. eagerinsight

    eagerinsight Private E-2

    did it again
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.
    • Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.
    • Then search for TDSSserv.sys
    • Let me know if you find this or not.
    • If you do find it, right click on it, and select Disable. Do not try to uninstall it.
    • Also if this is found and you disable it, then reboot and see if you can run the cleaning procedure and attach the requested logs.
    If you do not find the above, the there is a very strong possibility that your problems are not related to malware.
     

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