Root Repeal would not run

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by SteveCrooks, Apr 15, 2011.

  1. SteveCrooks

    SteveCrooks Private E-2

    Hi, I have carried out your cleaning procedures on My Acer Laptop - all appeared to go fine except the Root Repeal program refused to run - I have attached the error here. I hope this is not caused by an infection.

    Root Repeal Error:

    18:32:16: FOPS - DeviceIoControl Error! Error Code = 0xc0000024 Extended Info (0x000000d0)
    18:32:16: DeviceIoControl Error! Error Code = 0x1e7
    18:32:16: FOPS - DeviceIoControl Error! Error Code = 0xc0000024 Extended Info (0x000000d0)

    The remainder of the log files are attached

    Thanks

    Steve
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It looks like the scans took care of any malware on your system. Tell me what malware issues you are still having, if any.
     
  3. SteveCrooks

    SteveCrooks Private E-2

    As far as I'm aware .... I have no further Mal-ware issues - I was just a little concerned that the Root Repeal failure may have compromised the overall cleaning process. The laptop is running faster and better than it was before so hopefully the whole exercise was a success.

    Thanks for your speedy response by the way :)

    All the best

    Steve
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know. Don't worry about RootRepeal, it fails on numerous systems.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


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