help with the logs,all steps have been done

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by cab0824, Feb 9, 2006.

  1. cab0824

    cab0824 Private E-2

    hi i was having a problem with spyware and adware,my pc wouldnt sgut down the right way by clicking starting and then restart ,or shut down so i ran all the tools in steps 4 and ran the bitdefender and panda scan inclosed are the logs,thank you for your help
     

    Attached Files:

  2. cab0824

    cab0824 Private E-2

    ok well after running all them i still cant shut down or restart without turning the power off on the tower,i was sure that it would fix that but it didnt so i just wanted to add that,and let u guys know.help!! lol thanks :eek:
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to MG's !

    Why are there two Bitdefender logs?
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Also note HJT logs must always be obtained from normal boot mode as indicated in the READ ME. Your log does not show any major issues. Just a one minor item to cleanup below. You may need to ask your questions in the Software Forum.


    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)

    After clicking Fix, exit HJT.

    If desired, you can dig a little deeper looking for malware, but I'm not sure it will show us anything.

    You could also look at:

    http://aumha.org/win5/a/shtdwnxp.php

    http://www.theeldergeek.com/shutdown_issues_in_xp.htm


    If you want to dig deeper looking for malware, continue below. Otherwise post a question in the Software Forum or Hardware Forum.
    1. Please download and unzip Rootkit Revealer to your desktop.
    2. Please leave the defaults set as they are to:
      • Hide NTFS Metadata Files: this option is on by default
      • Scan Registry: this option is on by default.
    3. Launch rootkit revealer on the system and press the Scan button.
    4. RootkitRevealer scans the system reporting its actions in a status area at the bottom of its window and noting discrepancies in the output list. It may take a long time please disconnect from the internet and leave the PC to be scanned until it is finished.
    5. The log can be very large please edit out the items in the following folders in the log : C:\System Volume Information, if in the log, before attaching it.
    6. Please attach the the log here in this thread to your next post.
     
    Last edited: Feb 9, 2006
  5. cab0824

    cab0824 Private E-2

    ok ive removed the line from hjt and ill run the program u said and post a thred in software too and ill read more on the links u sent,should i send u another hjt this in normal mode?thanks..
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No! I don't need it but I would like to see the log from RootKit Revealer but I suspect it will be clean.
     
  7. cab0824

    cab0824 Private E-2

    ok heere it is,wasnt sure what u wanted taken out so i didnt remove anything from the log hope u dont mind....wanted to be safe instead of sorry.
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  9. cab0824

    cab0824 Private E-2

    But you should empty your Norton Nprotect folder.
    do u know how to do that.empty it i mean?
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  11. cab0824

    cab0824 Private E-2

    lol
    i figured it out,by searching online,ty though..i tryed to turn off all the programs that load on start up (msconfig) start up then i disabled all ,and then turn back on the ones that i know should start up at start up im hoping this will fix the problem with it freezing at shutdown..this wont hurt will it ? since if its needed i can just start the program myself?thank you
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No it will not hurt anything and yes you can easily re-enable them again.

    Let me know if you find anything that looks like it is your problem. The first thing I would actually try is removing all the Symantec stuff.

    You may have to use the services tab (in msconfig) too so that you can disable the services associated with these programs otherwise they will still run.
     

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