virus removal, help

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by sradwxi, Jul 21, 2007.

  1. sradwxi

    sradwxi Private First Class

    hi guys, as requested ive posted a new malware problem
    mcafee kept finding an ilomo trojan and would not allow it to be cleaned, deleted or quarantined
    ive gone thru the steps in the 'read this first' post and have all of the logs apart from panda active scan, it didnt find anything so it wouldnt give me a log so i copies and pasted the text from the page
    hang on second post coming up
     

    Attached Files:

  2. sradwxi

    sradwxi Private First Class

    here are the other attached files
    i am presuming counterspy found the problem and quarantined it but i dont know
    if anyone could help it would be much appreciated
    thanx
    carl
     

    Attached Files:

  3. sradwxi

    sradwxi Private First Class

    yesterday b4 mcafee updated i was havibg a major drain on processor, task manager showed regscan to be the culprit but since mcafee updated it was at first finding a buffer overrun by c\prog files\internet explorer\iexplore.exe
    it said it was blocked but i closed the popup screen and it came str8 back
    ive just had something else draining it but i cant remember the name if i find it ill let u know, but my faN keeps coming on and it runs at 100% for a bit
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking fix, exit HJT.

    Do you know what these are:
    C:\sdat5077.exe
    C:\sdat

    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Attach new logs for:
    HJT
    GetRun
    Tell me how things are running.
     
  5. sradwxi

    sradwxi Private First Class

    hi mate, thanx for the reply, just a few things first
    i have just opened hjt and the first 2 entries were there, the 04 hkcu entry is not in the list
    ive saved a report anyway which i have posted here, im going to delete the first 2 ones you suggested
    and ill wait for a reply to do anything further with the registry ammendment incase it causes a problem coz its related to the missing one u asked me to delete/fix
    sdat is a dos scanner mcafee advised me to download a few nights ago, its safe but if possible, id like to remove any trace of it, its a useless piece of c**p lol
    carl
     
  6. sradwxi

    sradwxi Private First Class

    right ive ran hjt and search assistant and the other one are still present, see attached hjt.txt
    while ive been away my mcafee had done a virus scan and found 7 cookies and 3 recent events where system guards have allowed a one time chance to my pc
    2 of these were the iexplore.exe which i mentiones was hogging my system and one was msiexec.exe
    after a restart im having the same problems
    the system is overloaded, fan is killing itself slowly and there is a problem with the wireless icon in near the clock, says its not online but it really is
    this usually happens as an early warning sign that the iexplore.exe is going to eat my memory,
    strange i know but thats what happens
    new logs attached
    i will await your reply
    cheers
    carl
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Turn off any active anti-spyware and also McAfee and then try running the HJT fix again.

    Attach a ShowNew and GetRun log as well as a new HJT log.

    Your problems may not be entirely malware related.
     
  8. sradwxi

    sradwxi Private First Class

    new logs attached
    i will await your reply
    cheers
    carl
     

    Attached Files:

  9. sradwxi

    sradwxi Private First Class

    i only have mcafee running so ive turned it off before running the above scans, search assistant keeps reappearing as soon as its been fixed in hjt
    im confused
    carl
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please delete these:
    C:\Documents and Settings\All Users\Application Data\Viewpoint
    C:\Program Files\Viewpoint

    Use add/remove programs to uninstall:
    Viewpoint Media Player
    Sunbelt Counterspy

    Remove any browser toolbars.

    Run HJT again and have it fix:
    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Attach a new log for HJT and ShowNew.
     
  11. sradwxi

    sradwxi Private First Class

    hi mate, right ive done that, i think its cured the search assistant thing
    attached is the new hjt log and a shownew
    im gonna restart and check how its running, ill reply back in about 10 mins and let u know
    thanx
    carl
     

    Attached Files:

  12. sradwxi

    sradwxi Private First Class

    right the last couple of days ive not been using the pc, only to look on here and doing whats been mentioned on here
    when this first started going funny i noticed there was a problem with startup items by the clock, sometimes they loaded fine, sometimes they didnt
    most of the time i would only get a windows wireless icon, a mcafee icon and a safely remove hardware icon
    at the time i was assuming because i was having the buffer overrun problem and the virus it was draining the system on startup and they didnt get chance to load
    now ive got them all loading up, even my netgear which surprised me, but for some reason i have a problem with the windows wireless connection icon
    its stuck on 'acquiring network address'
    the internet is working fine, im able to get on here to type this
    the netgear is showing green which is good but usually the windows wireless icon comes on after the netgear has connected to show me that the internet is working
    this is puzzling me now
    is this part of the same problem or should i keep this to the back of my mind until weve sorted the other thing out
    thanx
    carl
     

    Attached Files:

    Last edited: Jul 24, 2007
  13. sradwxi

    sradwxi Private First Class

    here we go again
    this is the problem which made me aware of the virus in the first place
    after i wrote the last post, i restarted and i got all of the startup items by the clock apart from the windows wireless icon
    i clicked internet explorer on the quick launch and it didnt open
    i tried to print screen and open paint,
    neither worked
    i right clicked the task bar to open task manager to see if it was being drained again and that didnt work either
    i pressed ctrl alt del to open task manager which did work
    i tried to shut down some programs but nothing would shut down from task manager
    i tried to restart from t manager and that didnt work either
    nothing on the pc would respond, apart from tabs inside task manager
    i could view the tabs but nothing else worked
    i had to shut the pc down by the power button and as expected, the comp shut down then i started it up again and it did a disk check, found one error and supposedly fixed it
    this was the error
    'the size of the \windows\temp\mcafee_7vIruIn6cjnMhac entry is'
    thats all i got in the pic, i had to take it on my cam
    i presume it would have carried on to say
    entry is not valid, the item will be truncated or whatever it usually says
    i think this was an error being caused by improper shutdown,
    or was it an error which had caused the pc to stop responding in the first place
    either way, ive now restarted and im back to square 1
    my pc still doesnt work properley
    nnnnnnnnnnooooooooooooooooooooooooooooooooooooooooooo
    its restarted and the icons are missing again
    this is all i have there now pic below
    which tells me something is running in front of them or causing them to be delayed in showing, or even stopped
    heeeeeeeeeellllllpppppppppppppppppp
     

    Attached Files:

  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Nothing is showing in your last logs .....
    Two suggestions at this point ....system restore or a repair install.
    Since things are clean ...(as far as we can tell) a repair install might be the best route.
    Let me know what you decide to do.
    First go to start / run / and type "sfc /scannow" without qoutes ....have your xp cd handy and run it twice.
     
  15. sradwxi

    sradwxi Private First Class

    i dont have an xp disk, it came preinstalled from acer
    what should i do
    carl
     
  16. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Not even a restore cd? If so...call Acer and b*tch....they should send you an xp cd!
     
  17. sradwxi

    sradwxi Private First Class

    no not even a restore cd
    when i got the computer and set it up it asked me if i want to save a section of the hard drive for restoring,
    i think it runs with an nti dvd maker add on
    i think i can go thru it that way but it means losing a years worth of stuff if i can
    i was hoping this was just a problem i could sort without a full restore
    i hate full restores
    ill lose loads and loads of programs
    :cry:cry:cry:cry:cry
     
  18. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    The restore cd should allow you to restore AND save your current doc's and settings.
    Another method would be to find an XP cd of the same version that you have ...run thru the repair install and just put in your key (assuming it is still on the computer case).

    But I would really suggest that you call Acer and demand a cd!

    What about system restore? I realize that depending on how far back it will let you go ...you may be restoring some of the malware ...but better that than the situation your in ...we can always re-run the procedures again.
     
  19. sradwxi

    sradwxi Private First Class

    i think part of the virus removal procedure involved disabling system restore?
    so all my restore points will be gone
    i really dont know how long the virus has been there, i had a post a few months ago about svchost.exe running at 100% in task manager
    i had problems then and since that date its never worked right
    its been demoted to backup comp since then, its only a year old and its a shame that i dont get any use from it because its a much better spec then the laptop im using here
    for the record, all my documents are stored in the d: drive which is a partition
    i think a restore does not touch that part, that would quite possibly kill me if i lost that
    :cry:cry:cry:cry:cry
    its only programs i have stored on c:
    if i use another xp cd i will lose all the bundled software that came with it
    i use most of it too
    if i can avoid restoring then i would be a really happy guy
    :)
    carl
     
  20. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    The repair will only effect your c drive where the os is ...and it will not touch your installed programs ...d drive will be safe also!
     
  21. sradwxi

    sradwxi Private First Class

    i need to get a hold of a xp home disk then, ive got pro, but not home
    will the repair from pro work on it?
    im just putting the disk in and clicking repair right?
    carl
     
  22. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  23. sradwxi

    sradwxi Private First Class

    ive read that, very informative, ive seen that option before when reformatting lol
    im running xp home on the pc thats rubber ducked
    when you said yes above
    did you mean that yes i will need a xp home disk
    or did you mean yes i can use the repair from a pro disk
    thanx
    carl
     
  24. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    home xp disc.....:)
     
  25. sradwxi

    sradwxi Private First Class

    ok cool ill try to sort one out, do u know anyone who sells them? cheap?
    i dont need the key its still on the case
    im gonna contact acer, see if they will send me one out
    carl
     
  26. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    The cheapest you'll most likely find a WinXP disc is around $80-$100 because your paying mainly for the liscense.

    Microsoft Windows XP Home With SP2B 1 Pack - OEM
     

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