Windows XP wont start successfully HJ this log

Since BJ is not around right now, I'll try to keep you moving along.

You need to use only one antivirus application. Pick one and uninstall the other. You have AVG and Symantec right now.

You also need to install HJT properly per BJs instructions. You have it on your Desktop which is also part of Documents and Settings:

C:\Documents and Settings\Jenette\Desktop\Tools\hijackthis\HijackThis.exe

 

After resolving what I said in my last message continue with these steps.

Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
On the page that opens, scroll down to Snake SockProxy Service (or if not found look for SkServer) ... then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

Next, go back to HJT and select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

Snake SockProxy Service

If that does not work try entering the short name: SkServer

Now exit HJT but and do not reboot if it tells you to. We will be restarting HJT to fix some other items first.

If you are using WinXP or WinMe, make sure you have system restore disabled (per the tutorial).
For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - blank (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - blank (file missing)
O4 - HKLM\..\RunServices: [Windows IP Security Service] mzyqy.exe
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O23 - Service: Snake SockProxy Service (SkServer) - Unknown owner - C:\WINDOWS\help\svchost.exe (file missing) <--- should be gone already

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\WINDOWS\help\svchost.exe
C:\WINDOWS\system32\mzyqy.exe

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now run Ccleaner (installed while running the READ ME FIRST). Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.

Now reboot in normal mode and post a new HJT log. And tell us how things are working.

 

Sometimes HJT is able to delete problem files as we use it to fix lines. Sometimes you cannot find files because the really are not there or may have renamed themselves. Sometimes you cannot find files, due to viewing of hidden files, system files, and folders not being enabled.

Yes your problems are due to viruses and trojans and you still have one.

Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
On the page that opens, scroll down to SystemManager then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

Next, go back to HJT and select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

SystemManager

Now exit HJT but and this time allow your system to reboot. After reboot check to see if the below item no longer shows in your HJT log:

O23 - Service: SystemManager - Unknown owner - C:\WINDOWS\sysmanager.exe (file missing)

 

Having no protection would be a real bad idea and you would wind up having much bigger problems than what you had. Let's not be specific and say virus. Let's just say malware in general. It is constantly changing and new things can get into your PC before your AV or antispyware applications even know about them. So you need to constantly stay updated! You also need to perform full system scans periodically because just putting in an update does not find things already on your PC without scanning. I would not worry about corruption/infection of other files as long as you are having no problems. What you do need to do is work thru the steps in the below link. One major item your are missing is a full function firewall (which is step 3 in the below link).

How to Protect yourself from malware!

Your HJT log is clean so it is time to work thru this link anyway.