malware causing blue screen and auto restart

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by tanderin, May 11, 2010.

  1. tanderin

    tanderin Private E-2

    I have a toshiba laptop, running XP. It started crashing to a blue screen with writing but it flashes so fast I cannot read it then it restarts or shuts down. I ran all the programs from the readmefirst place. i am attaching them. Please help! I cant afford a new computer :(. The logs may 2010 attachment has the: SUPERAntiSpyware Scan Log, Malwarebytes' Anti-Malware 1.46 log, and ComboFix log.

    THis is the info from the error report after it boots up:
    BCCode : 100000d1 BCP1 : F8958BD4 BCP2 : 00000002 BCP3 : 00000001
    BCP4 : F813A069 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

    C:\DOCUME~1\Erin\LOCALS~1\Temp\WER740c.dir00\Mini051110-04.dmp
    C:\DOCUME~1\Erin\LOCALS~1\Temp\WER740c.dir00\sysdata.xml


    thanks!!!!!!!!!!!!!
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. I suggest that you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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