Cannot Access Certain Sites

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by lunos219, Mar 9, 2015.

  1. lunos219

    lunos219 Private E-2

    I recently seem to have become unable to access certain url's from my laptop, and they are very important sites for me. I'm currently attending college, and I'm being prevented from connecting to most of the school's sites. I had some malware on an old desktop PC before that was similar, only last time it blocked most microsoft websites that would allow me to update the PC.

    I'm currently working on a laptop, running Windows 8 on an HP Pavilion with Kaspersky as the virus protection since the thing came with a two-year subscription... Anyway, I was wondering if you can recommend anything for me to find the malware; I've tried other computers and the sites I'm trying to reach aren't down, but I can't reach them from my laptop.

    Any help is appreciated, and naturally, I will be happy to provide any further details that you may need.

    EDIT: Also, Kaspersky's scanners can't find the malware, so... yeah... there's that.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  3. lunos219

    lunos219 Private E-2

    Ok, I ran cc cleaner and checked to see if that fixed it. Good news! I can now access all of my University Sites now, and want to follow through with the malware removal just in case.

    Bad News! It seems that I'm having issues with wifi. I can't connect to any wifi on campus. Right now, I'm using a usb and a personal hotspot from my phone to reach the forum. I don't have unlimited data, so I hope to get this cleared up as quickly as possible. I've checked with other people on campus, my neighbors in fact, and the wifi is up and running. Could this be from malware? Or should I create a new topic for this?

    Also, as a side note, when opening the "reconfigure" option for my wifi adapter, under the "events" tab it says that back in November of last year sometime, apparently the device was deleted. I'm not entirely sure what's going on right now.... it seems all messed up.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You should start a thread in software regarding your WiFi issues. That is not caused by malware. If you want me to check your system for malware, do the instructions and attach the requested logs. ;)
     
  5. lunos219

    lunos219 Private E-2

    Ok, I just wanted to make sure that I wasn't going to royally screw things up by continuing with the process of looking for malware before I continued (e.g. messing up the wifi could have been a symptom of me doing something wrong, lol)

    I'll try to get those logs to you by tomorrow.

    Thanks for staying with my thread even though I'm kind of being bad with computers right now.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looking for malware just involves doing a few scans. Nothing can be screwed up with that process.
     
  7. lunos219

    lunos219 Private E-2

    Ok, I have attached the logs from MalwareBytes, RogueKiller and TDSSKiller. I didn't do MGTools yet, because Google has said that the page to download MGTools has apparently been flagged by users to contain a download to Malware, which I'm not sure that you're aware of or not. Chrome also blocks the download claiming it to be Malware. I just wanted to be sure that you guys were 100% sure that it's the file I'm supposed to be downloading.

    As for thinking I messed something up, I ran cc cleaner, deleted a few things only to fix the problem and create a new one. I read in the other thread that malware could attach itself to other program files, and figured it wouldn't be too hard to believe that something removed was intertwined with something important. But thinking back, it probably would be an actual part of the program file itself if it were actually attached to the file...

    Turns out that there was a Whitelisting Issue with the school's network and I'm back on it. However, the problem of not being able to access many university sites is back somehow, and cc cleaner didn't fix it this time around. I ran it before doing the scans earlier today.
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Nothing malicious has been found so far but I would still like to see the logs from running RogueKiller and MGTools - C:\MGLogs.zip.
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The file is fine and obviously not malware. You will have to disable the in Chrome since there software developers neglect to give you an option to bypass their false detections so that you can still download when you know the browser is wrong.

    See the below to disable the Phishing and Malware Protection so that you can download MGtools.exe You can renable it afterwards if you wish but anytime you try to download some file that they don't recognize, you will have this problem.

    https://support.google.com/chrome/answer/95572
     
  10. lunos219

    lunos219 Private E-2

    Sorry about that. I thought that I had them all. Strangely, I seem to have forgotten about HitmanPro and included the log, but remembered RogueKiller and forgot the log. Don't know how that happened. Lol.

    Here is the RogueKiller log, and the MGtools log.
     

    Attached Files:

  11. lunos219

    lunos219 Private E-2

    Thank you for this. It just concerned me that, you know, apparently real people though there was something wrong and reported it, if I can trust the message that Google Chrome gave me.
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. Are you still unable to access web sites?
     
  13. lunos219

    lunos219 Private E-2

    Still can't get to the site. I checked to make sure after your post, on the browser on my phone and the computer in the library, I can access the sites I'm looking for. One of them is an e-mail through outlook, that I can't even get to -.-
     
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Well, it is not malware related. I suggest you post in the software forum for further assistance.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     
  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Check that you are not being blocked from accessing the sites by your firewall or other protection software. Disable all protection if not sure and see if that works. Also check that did not add the sites to your restricted zones for you browser.

    Also see if you can access the sites from safe boot mode with networking.
     
  16. lunos219

    lunos219 Private E-2

    Ok, couple concerns after at least attempting all steps.

    I am unable to find any place that tells me how to turn system restore points off for Windows 8. I can find all kinds of resources for turning it off in Windows 7 and before, I can find links on how to turn it on for Windows 7 and 8, but not turn it off for Windows 8. Is there any way that you know of to complete this step with my operating system? Or is skipable?

    Also, I have a license on Kaspersky which claims to come with everything in the guide to protecting my PC (and a few extras, and with the exception of a cookie/temp file cleaner that I'm electing to use CCleaner for). Do you recommend that I just keep this setup? I mean, we didn't find anything malware related...

    Also, as for the suggestions by chaslang, disabling protection did not help, and booting in safe mode left me without the ability to connect the the network somehow. Needless to say, I was unable to access the sites I was looking for, and still cannot. I'm looking into the restricted zones of my browser.

    I will be staring a thread in Software after this to see if I can get this sorted out.
     
    Last edited by a moderator: Mar 13, 2015
  17. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Click the Windows icon in the lower left corner of your Desktop. Select System. When the System form comes up, locate the System Protection selection on the left side and click it. You will now be at the System Properties form where you can control System Restore.

    Also you can refer to the this >> Win 8 System Restore - How to enable/disable

    Are you saying your laptop does not give you the option to boot in safe mode with networking?


    You should run a McAfee cleanup program as you have some leftovers from McAfee having been installed.


    Also see the below:

    http://classroom.synonym.com/unblock-sites-kaspersky-7365.html
     
    Last edited: Mar 13, 2015
  18. lunos219

    lunos219 Private E-2

    Sorry I was unclear. I really have to work on saying what I mean...

    Right, anyway, what I meant to say was that, when booting the system up in safe mode (making sure that I selected "Networking" when looking in the control panel options to boot in safe mode) I couldn't access any network. I couldn't even access the hotspot from my phone (via USB, not bluetooth).

    I'll check that link out that you posted...
     
  19. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Is the below procedure how you tried to boot in safe mode with networking?

    http://malwaretips.com/blogs/windows-8-safe-mode-with-networking/


    Did the link help at all?


    Also have you run a McAfee cleanup program like below? If not you should do so.

    http://www.majorgeeks.com/files/details/mcafee_consumer_product_removal_tool.html
     

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