iexplore.exe persists

I have some bad bugs that won't go away. One of the bad files is iexplore.exe. If I run Explorer, then try to reboot the computer, it won't let the computer shut down. It keeps saying it's trying to close iexplore.exe, but the program's not responding. I have to unplug the computer. It seems to replicate itself on reboot--when I first thought to look at Task Manager there were two iexplore.exe processes running. After a few reboots it was up to five. I'm now using only Firefox (and no iexplore.exe shows on Task Manager).

I've done online scans. Kaspersky says I have Win32 not_a_virus, and a Wise virus, but the online version doesn't try to fix it. BitDefender reports a Wise virus, but says it can't fix it. I have logs of the scans, and of HiJackThis run at various times. Other scanners, including Avira and the program I'm now using, NOD32, aren't picking up anything. Spybot keeps finding keyloggers.

The computer has frozen twice, and I've taken it to two techs, who said they'd cleaned it each time, but I doubt it.

To top it off, my sound has disappeared. The hardware troubleshooter says no device is present, but I haven't knowingly changed anything. I tried earphones, and no sound there either.

If somebody will lead me somewhere, I can follow directions slavishly, and my appreciation will be boundless.

Many thanks.

 

I'm attaching the first three of six files.

 

No log file from Counterspy. There were no detections, so it appears not to have kept a log. I've uploaded the other requested files.

I followed the directions you gave.

In general, no problems, other than cookies, were identified by the scans.

I'm still having trouble with iexplore.exe. I've taken my computer to two techs because of this, and both have pronounced it clean.

Iexplore.exe would refuse to shut down. I'd get "program not responding." When I clecked on "end now," the box would go away and come right back, but the program would finally end, after I repeated the "end now" routine several times. I ran online scans. Kaspersky said I had a Wise virus and a Win32 not_a_virus virus.

Finally the computer crashed. I took it to the first tech. After he said it was clean, the very first thing when I booted up was a notice from AV (then my resident antivirus from SBC/Yahoo) that it had detected two tainted files, both iexplore.exe, and had quarantined one and removed the other.

I again started having the problem with iexplore.exe not wanting to end. Whenever I'd check Task Manager it would show iexplore.exe as a process, taking up memory, but not using any CPU, and not showing as a running application. Kaspersky again said I had the two viruses described above, and BitDefender said I had a Wise virus.

The problem with iexplore.exe got worse. I took it to the second tech, who said he had it clean. He said he found rootkit infections. Then the iexplore.exe problem resumed. I checked Task Manager sometime in there and saw two iexplore.exe processes. Later, after I had closed Explorer a few times, and had probably rebooted a few times, I saw five iexplore.exe processes. It seemed to replicate itself on reboot.

I began using Firefox exclusively, and had no problems, and saw no iexplore.exe in Task Manager. Somewhere in the course of trying to track down the problem I lost the sound altogether in my computer. The hardware troubleshooter says no device is installed, but I've made no knowing changes. I tried earphones instead of speakers, but still no sound.

Then I came to you. During the course of doing all the steps in your instructions I encounterd the iexplore problem again, but the program would end if I kept clicking on the "end program" boxwhen it came up. It took three tries on one occasion--but that's better than when the problem was out of hand, when it wouldn't end no matter how many times I clicked on the box, and when I couldn't shut down the computer even with the reset button. I had to unplug it.

By the way, you will see that I have too many antivirus and antispy programs running at one time. That's only because in following your instructions I downloaded several programs, and your instructions said to let everything start before I ran HighJack This. I don't customarily run redundant programs, and I'll shut them down after I send this post.

Thanks, your instructions are remarkably complete for a complex task, especially in anticipating that the user will not be able to do something the way you instruct, and in then giving him an alternative. I appreciate your help.

 

I'm downloading into a download file now, and I'll clean up the desktop.

You asked what this program is: "MImpPro"="C:\\PROGRA~1\\TV4STU~1\\MImpPRO\\MIProHst.exe". I don't know. When I googled it I found it only in some HijackThis logs in some forums, with no comment.

I've removed CA Antivirus.

I've purchased the UniBlue programs, so I didn't uninstall them, but I will if it will help.

I uninstalled Counterspy and the Java Update 2.

I disabled Windows Messenger (and thank you for that).

I saved the REGEDIT 4 file and let it merge with the registry.

I ran the ATF Cleaner, on Select All.

I've attached new logs from HijackThis and ShowNew. (I did rename HiJackThis.exe to analyse.exe, but the log is neverthelesss titled hijackthis.log. I had renamed it last time as well, but I renamed it on the desktop download, and I guess it didn't take. I hope it did this time.)

Thanks again for your help.

 

Re the process "MImpPro"="C:\\PROGRA~1\\TV4STU~1\\MImpPRO\\MIProHst.exe", here's a site that says it's some sort of program to enhance mouse versatility:

http://www.processlib.net/files/MIProHst.exe.html

I don't know how it got into the computer.

hughlowe

 

OK.

I guess the problem got fixed in the process of going through the steps you directed. I've been using Explorer today with no problem.

I'll try the hardware forum for my sound problem.

Thanks again for your help.