Zlob.DNSChanger trouble

pansygirl · Aug 14, 2007

Every time I run Spybot, I get the Zlob.DNSChanger and even though I remove it, every time I run it, I get the same problem. What do I do now?

I'm running WinXP. I also run:

Spybot
AdAware SE Professional
PestPatrol
CCleaner
Cleanup
Eset NOD32
SpywareBlaster
WinCleaner OneClick CleanUp
SpySweeper
TrojanHunter

I can't imagine, with all of this stuff, that garbage still gets through. I guess I lack suffient imagination and knowledge...lol.

Please help!

Thanks,
pansygirl

chaslang · Aug 14, 2007

Running to many realtime antispyware tools can be as bad as running more than one antivirus program and it can make each tool less effective. Are your copies of Pest Patrol & Spy Sweeper paid versions or free trials? You should not have both of those and also Ad-Aware SE Professional installed and running.

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

STEP 1: Complete this procedure completely including attaching the requested log before doing the second procedure.

Download SmitfraudFix (by S!Ri) to your Desktop.

Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter
This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please attach that log in your next reply.

Note:process.exe ( which is used my SmitFraudFIx ) is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user. The below is a link to what process.exe is.

http://www.beyondlogic.org/consulting/proc...processutil.htmIMPORTANT: Do NOT run any other options until you are asked to do so!
Click to expand...

ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

STEP 2: PLEASE READ ALL OF THESE INSTRUCTIONS FIRST BEFORE DOING ANYTHING. Ask any questions that you may have before starting.
Please print out or copy these instructions to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. Again, if there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer into Safe Mode : Starting your computer in Safe mode

Open the SmitfraudFix Folder of your Desktop, then double-click smitfraudfix.cmd file to start the tool.

Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.

The tool will also check if wininet.dll is infected. If it is infected and a clean version is found, you will be prompted to replace the infected wininet.dll with the clean file. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. BUT Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed.

Now reboot into normal mode and attach this new rapport.txt log here.
Click to expand...

How are things working now?

pansygirl · Aug 14, 2007

Well, there's a problem right away. I did exactly what you said to do with the SmithfraudFix zip. When I extract it, it refuses to extract the Process.exe file. Without it, the smithfraudfix.cmd will not run. Now what? I've completely deleted at and re-dowloaded and unzipped it with no success. Can't imagine what can be wrong. The error I get is: "Process.exe is missing!! Unzip all archives in a folder."

Also, I have paid versions of Pest Patrol and Spy Sweeper. I have uninstalled Pest Patrol and run CCleaner to remove everything. I still have Ad-Aware SE Professional installed and running, but it only runs when I turn it on.

Any ideas??

chaslang · Aug 14, 2007

pansygirl said: ↑

Well, there's a problem right away. I did exactly what you said to do with the SmithfraudFix zip. When I extract it, it refuses to extract the Process.exe file. Without it, the smithfraudfix.cmd will not run. Now what? I've completely deleted at and re-dowloaded and unzipped it with no success. Can't imagine what can be wrong. The error I get is: "Process.exe is missing!! Unzip all archives in a folder."
Click to expand...

Shutdown your antivirus and antispyware programs. They could be getting in your way. Then follow the directions.

pansygirl said: ↑

I still have Ad-Aware SE Professional installed and running, but it only runs when I turn it on.
Click to expand...

Do you mean you don't have Ad-Watch enabled? And you only use Ad-Aware SE as a scanner?

pansygirl · Aug 15, 2007

Ok, Here is the text log for step#1

Now, in order to get this done, I had to uninstall NOD32, SpySweeper, Pest Patrol. Also a note, I only use Adaware SE Professional to scan separately. I don't run Ad-Watch, it is not enabled.

I'm not going to do step #2, till I am sure this is done correctly.

Thanks,
pansygirl

chaslang · Aug 15, 2007

Yes you need to move on to step 2 immediately.

pansygirl · Aug 15, 2007

Okie Dokie... here's the new rapport log:

After this is done, I need to reinstall NOD32 and one of the spyware software options. Do you recommend any of these?

Spyware Blaster
Pest Patrol

In my original post, I listed what I scan with, some daily and some weekly, except for the ones installed to run all of the time.

Thanks,
pansygirl

chaslang · Aug 15, 2007

First a question, how is everything working?

pansygirl said: ↑

Do you recommend any of these?

Spyware Blaster
Pest Patrol
Click to expand...

Spyware Blaster should be installed no matter what else you have. Pest Patrol is not as good as Spy Sweeper so if you have a paid up to date copy of Spy Sweeper, use it.

If you are not having any other malware problems, it is time to do our final steps:

If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.

If you are running Windows XP or Windows ME, do the below:

go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.

Then reboot and Enable System Restore to create a new clean Restore Point.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

pansygirl · Aug 15, 2007

Ok, looks like everything is fixed. I'm running Spybot to to be sure, but so far all is looking ok. I'm not going to reinstall pest control or counterspy. I'll stick with SpySweeper, and have reinstalled that and NOD32.

Thanks so much for all of your help! I greatly appreciate it. I'm gonna make sure that my kids pcs are running the same things as mine, as we have 5 pcs on our lan.

Thanks again!
pansygirl

chaslang · Aug 15, 2007

You're welcome. Surf safely!

pansygirl · Aug 16, 2007

Hey Chas...

I ran a virus scan with NOD32 today and got the following report:

File C:\Documents and Settings\Linda\Desktop\SmitfraudFix.zip is infected with application Win32/PrcView. The file can be deleted. It is strongly recommended that you back up any crucial data before you proceed.

I've deleted it, but wanted to let you know that I downloaded this from the link that was sent in the email below. I am rescanning, but don't expect to find anything else, because I deleted the file and emptied the recycling bin. I had uninstalled NOD32, in order to download this file so I could clean out the other virus.

Just reporting the problem.

Thanks again for your help.
pansygirl

bjgarrick · Aug 17, 2007

It's legit, that utility is flagged due to it's nature. There is no real problem to worry about.

You can delete anything that was used during your fixes including anything that was installed during the READ ME.

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Zlob.DNSChanger trouble

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chaslang MajorGeeks Admin - Master Malware Expert Staff Member

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Attached Files:

rapport.txt

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Attached Files:

rapport2.txt

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Zlob.DNSChanger trouble

pansygirl Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

pansygirl Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

pansygirl Private E-2

Attached Files:

rapport.txt

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

pansygirl Private E-2

Attached Files:

rapport2.txt

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

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