Trojware, keeps coming back

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by willsor, Aug 20, 2010.

  1. willsor

    willsor Private E-2

    Hello all

    I have recently been having a problem with trojware and viruses. I use Zone Alarm extreme security as my usual firewall/antivirus, and whenever I quarantine, delete, rename or even delete on reboot, this keeps coming back
    photo: "http://img32.imageshack.us/img32/2328/serg.png" (couldn't be assed to name it so just mashed buttons, hence 'serg' :D)

    Anyway, this has been happening for a while now, although its not just this, I have been getting other viruses, trojware, etc. and zone alarm keeps deleting them, and they keep coming back.
    Another symptom, on Google chrome, when I google search something, when I click on the result, it occasionally redirects me to other search sites, where it searches the same thing.
    For example, I google search "spyware removal". Click on the first result, whatever that may be, and it takes me to ask.com search results page for "spyware removal". It is not just ask.com though, it is sometimes just other weird search sites.

    I have used malwarebytes anti-malware, as that is my 'big guns' antivirus, which I just use whenever zone alarm fails to take care of the problem, but although malwarebytes says it has deleted it, I always seem to find it again a few days later.

    Its not a massive deal, as there is no slow down on my pc, but im just kinda nervous typing in any personal details in my browser, like banks or email, etc, because I don't know if the trojans have keyloggers built in or anything like that.

    I will post HJT logs if requested.
    Thank you in advance


    EDIT: that other search site i'm directed to is the same as "vix24"s problem, it is kdirectory.
    EDIT2: Not sure if this is required, but i'm used to giving my system details for computer help:

    Foxconn A74MX-K Mobo
    2GB RAM
    Windows XP Service pack 3
    Sapphire HD 5850 1GB.
    AMD Athlon 64 X2 Dual Core Processor 5600+ 2.90GHz
    OCZ Modstream 500W PSU
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.

    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.


    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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