Recovering from a reboot update driver trouble

Hi ! First time caller, first time laptop owner...

I got a vaio laptop VGN-fw41M windows Vista 32 bit, service package 2 and

ATI Mobility Radeon HD4650 card. (version7.01.01871 i think :S)

OS: windows Vista (service package 2 600 2, version 6.0.6002)

Bios version/date: American megatrends inc. R3110Y0, 27/08-09

SM Bios version: 2,4

(Info found last night via catalyst i think, got late and had a million pages up )


Its the type where you can reboot or whats it called, and theres stuff hidden somewhere i dont know, to make it happen.

Well i bought it i think in 2007-8'ish and have rebooted a couple of times without "much" hassle but this time around im without vaio support when it comes to my grafic card/driver thingy updates...
I just get that message "Your model information could not...again later. (messageID=0008)

So i got steam and via that ifound the AMD page and there i have tried several ways of getting updated...

1. I tried downloading the "help program" that detects, downloads and installs (catalyst bythe way) =

"AMD Catalyst mobility cannot be downloaded cause of inkompatible
hardware/software.
The grafic adapter version is not supported. contact the producer of
computer to get and update ofr the grafic driver"

(translated from danish but it should be correct)

2. Downloaded it myself and saved it to a folder on my desktop so i easilly could find it. Then followed the video instructions on their page. Uninstalling and so on (http://support.amd.com/us/gpudownload/Pages/index.aspx)

Failed again... = rebooted and started over

tried figuring out what was out of date or what the problem was.... Read somethign bout chipsets and whatnut but since i am just a "point and click" kinda guy....
Then i found this page and the slimdriver thing, tired and grumpy i felt a rush when one of you guys recommende it. Woosh download, sent to work getting my card updated seemingly no problem at all took seconds but i tried testing it the card i mean, via the game skyrim wich when i installed it the first time, gave me high setting in grafics but got low this time around so im guessing it didnt work out....

So please help me figuring this out, before i do something i might regret...
Vaio meet pavement :-D

 

Greetings, Computhawhat, and welcome to MajorGeeks...

If I'm reading your sequence of events correctly, it sounds as if you might have downloaded/installed a Windows update. Windows is great, but some of their driver updates tend to be lacking sometimes.

I suggest installing your original ATI software, either from your driver recovery disks or from this Sony page, see if your symptoms change. If not, at least we've got a known video driver baseline from which to proceed.

 

Thank you for the quick reply

I will give it a go

And yes, well there was like a hundred + updates after the rebooot so its quite possible ive downloaded and indstalled something via those automatic updates....

By the way even though skyrim set my graphics to high i had to throttle down a wee bit on all that filtering and antiali-something :/

 

Wow just got hit by the infamous blue screen...
Think it said something bout drivers :O

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1030

Additional information about the problem:
BCCode: c5
BCP1: 07DB17F8
BCP2: 00000002
BCP3: 00000000
BCP4: 82932770
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini020912-01.dmp
C:\Users\Fætter\AppData\Local\Temp\WER-126704-0.sysdata.xml
C:\Users\Fætter\AppData\Local\Temp\WERB51B.tmp.version.txt

 

Another day another blue screen This time i managed to catch that it was something bout corrupt driver(s)....
Also when it restarted it configured updates. You know before it gets to the desktop.

I am really ill equipted to figure this out.... I NEED a major geek hehe


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1030

Additional information about the problem:
BCCode: c5
BCP1: 06B8A540
BCP2: 00000002
BCP3: 00000000
BCP4: 82931770
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

 

If you can copy the minidump files to your desktop, zip them and then upload and attach the resulting zip file, I might be able to debug further and check for old/incompatible drivers.

 

Hi Satrow thanks for pitching in for a noob here.

And also thank you Caliban, for getting me on the right track.

I greatly apreaciate it.


Hope these will help clarify something wich you then can translate for me to understand, so i can get this ehmm.. vaio back in working shape hehe

 

Checking the oldest 0xC5 first for old/outdated/bad drivers:
Oldest drivers:
DMICALL.sys - Sony DMI Call 12/5/2000, check http://esupport.sony.com/perl/select-system.pl for a more recent version,
mdmxsdk.sys - Conexant Modem Diagnostic Interface x86 Driver, http://www.conexant.com/support/
xaudio.sys - as above,
HSX_CNXT.sys - as above,
HSXHWAZL.sys - as above,
HSX_DPV.sys - as above,
regi.sys - InterVideo regi.sys driver, http://www.intervideo.com/jsp/Product_Support.jsp
SFEP.sys - Sony Firmware Extension Parser driver, Sony again (See the comments here for this driver!), <----
Apfiltr.sys - Alps pointing device, OEM - none at http://www.alps.com (So back to Sony),
yk60x86.sys - Marvell Yukon Network driver, http://www.marvell.com/support.html,
Less old:
PxHelp20.sys - Sonic CD/DVD driver (used by many different CD/DVD programs), http://www.carrona.org/pxhelp20.html Go to C:WindowsSystem32drivers and rename PxHelp20.sys to PXHelp20.BAK This will break your CD/DVD program, but can easily be renamed after we've finished,
ArcSoftKsUFilter.sys - ArcSoft Magic-i Visual Effect, http://www.arcsoft.com/public/download.asp,
iaStor.sys - Intel Storage drivers, http://downloadcenter.intel.com/Default.aspx,
NETw5v32.sys - Intel Wireless WiFi Link Driver (Intel, as above),
rimsptsk.sys - Ricoh Memory Card Reader driver, OEM - none at http://www.ricoh.com (back to Sony),
RTKVHDA.sys - Realtek HD Audio Codec Driver, http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2,
Then comes the ATI graphics driver of 2009, the other drivers loaded are almost all recent and from MSFT.

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\Mini020912-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18533.x86fre.vistasp2_gdr.111025-0338
Machine Name:
Kernel base = 0x82844000 PsLoadedModuleList = 0x8295bc70
Debug session time: Thu Feb  9 15:58:18.219 2012 (UTC + 0:00)
System Uptime: 0 days 0:46:40.097
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C5, {7db17f8, 2, 0, 82932770}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+159 )

Followup: Pool_corruption
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_CORRUPTED_EXPOOL (c5)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is
caused by drivers that have corrupted the system pool.  Run the driver
verifier against any new (or suspect) drivers, and if that doesn't turn up
the culprit, then use gflags to enable special pool.
Arguments:
Arg1: 07db17f8, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 82932770, address which referenced memory

Debugging Details:
------------------


BUGCHECK_STR:  0xC5_2

CURRENT_IRQL:  2

FAULTING_IP: 
nt!ExDeferredFreePool+159
82932770 8b10            mov     edx,dword ptr [eax]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  dwm.exe

TRAP_FRAME:  a151b874 -- (.trap 0xffffffffa151b874)
ErrCode = 00000000
eax=07db17f8 ebx=0000000d ecx=000001ff edx=82946754 esi=8811f670 edi=829466e0
eip=82932770 esp=a151b8e8 ebp=a151b920 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
nt!ExDeferredFreePool+0x159:
82932770 8b10            mov     edx,dword ptr [eax]  ds:0023:07db17f8=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82932770 to 82891fd9

STACK_TEXT:  
a151b874 82932770 badb0d00 82946754 856589a8 nt!KiTrap0E+0x2e1
a151b920 82931858 829466e0 00000000 00000000 nt!ExDeferredFreePool+0x159
a151b988 82a77d4f 8681b848 00000000 b6e5a5e5 nt!ExFreePoolWithTag+0x852
a151bbfc 82a77a42 0000001d 00000001 00000001 nt!ObpWaitForMultipleObjects+0x2c8
a151bd48 8288ec7a 0000001d 002ccc00 00000001 nt!NtWaitForMultipleObjects+0xcc
a151bd48 77015cd4 0000001d 002ccc00 00000001 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
01baf99c 00000000 00000000 00000000 00000000 0x77015cd4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+159
82932770 8b10            mov     edx,dword ptr [eax]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!ExDeferredFreePool+159

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  0xC5_2_nt!ExDeferredFreePool+159

BUCKET_ID:  0xC5_2_nt!ExDeferredFreePool+159

Followup: Pool_corruption
---------

The basic debug output seems to confirm that it's graphics driver related, DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: dwm.exe (Windows Desktop Manager AKA Aero) - but the actual trigger may yet lie elsewhere.

So, from the top: update the oldest drivers as best you can - pay special attention to the comments on SFEP.sys, it might play a big factor here.


The second 0xC5 looks like it's pointing to the network driver, NETw5v32.sys, as the culprit but it could have been triggered by a different bad driver loading or, possibly bad memory:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C5, {6b8a540, 2, 0, 82931770}

Unable to load image \SystemRoot\system32\DRIVERS\NETw5v32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5v32.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5v32.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+159 )

Followup: Pool_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_CORRUPTED_EXPOOL (c5)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is
caused by drivers that have corrupted the system pool.  Run the driver
verifier against any new (or suspect) drivers, and if that doesn't turn up
the culprit, then use gflags to enable special pool.
Arguments:
Arg1: 06b8a540, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 82931770, address which referenced memory

Debugging Details:
------------------


BUGCHECK_STR:  0xC5_2

CURRENT_IRQL:  2

FAULTING_IP: 
nt!ExDeferredFreePool+159
82931770 8b10            mov     edx,dword ptr [eax]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

TRAP_FRAME:  8039da0c -- (.trap 0xffffffff8039da0c)
ErrCode = 00000000
eax=06b8a540 ebx=00000003 ecx=000001ff edx=8294575c esi=878c03b8 edi=829456e0
eip=82931770 esp=8039da80 ebp=8039dab8 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
nt!ExDeferredFreePool+0x159:
82931770 8b10            mov     edx,dword ptr [eax]  ds:0023:06b8a540=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82931770 to 82890fd9

STACK_TEXT:  
8039da0c 82931770 badb0d00 8294575c 00040002 nt!KiTrap0E+0x2e1
8039dab8 82930858 829456e0 00000001 86b28fd0 nt!ExDeferredFreePool+0x159
8039db20 8aa10999 87ab1a58 00000000 8039db44 nt!ExFreePoolWithTag+0x852
8039db30 8fc1588a 87ab1a58 000004d8 00000000 ndis!NdisFreeMemory+0x16
WARNING: Stack unwind information not available. Following frames may be wrong.
8039db44 8fd4bfd8 87ab1a58 000004d8 00000000 NETw5v32+0x988a
8039dc28 8fd4d40c 87f42800 8702d8b8 88c3a0a4 NETw5v32+0x13ffd8
8039dc6c 8fc16ece 87f42800 0002d8b8 00b28fd0 NETw5v32+0x14140c
8039dc98 8fc17213 86b28fd0 86b28ff0 8702d8b8 NETw5v32+0xaece
8039dcb0 8fc16675 8702d8b8 86b28fd0 868174f0 NETw5v32+0xb213
8039dccc 8fcff246 87e399f4 000000ea 00000000 NETw5v32+0xa675
8039dd14 8fcfffdb 87f429e0 868174f0 aba05e90 NETw5v32+0xf3246
8039dd34 8fc16ece 87f429e0 868174f0 8549ffd8 NETw5v32+0xf3fdb
8039dd60 8fc17213 8549ffd8 8549fff8 868174f0 NETw5v32+0xaece
8039dd78 8fc16675 868174f0 8549ffd8 00000000 NETw5v32+0xb213
8039dd94 8fcf64d4 87e399f4 000000e6 00000000 NETw5v32+0xa675
8039ddb8 8fc2b52f 87e399b8 aba05e90 8039ddec NETw5v32+0xea4d4
8039ddc8 8fc4ced0 87f52088 aba05e90 00000000 NETw5v32+0x1f52f
8039ddec 8fc16ece 89179000 85492510 aba05e90 NETw5v32+0x40ed0
8039de18 8fc17213 aba05ea8 aba05ff8 85492510 NETw5v32+0xaece
8039de30 8fc16675 85492510 aba05fd8 87f52088 NETw5v32+0xb213
8039de4c 8fc2bbd6 87f520c4 00000086 00000000 NETw5v32+0xa675
8039de74 8fc28ac8 8039de90 8039de90 87f56460 NETw5v32+0x1fbd6
8039deac 8fc28d13 87f56460 87f54150 88c3a1c0 NETw5v32+0x1cac8
8039dee8 8fc21f04 00000001 87f54150 000000ff NETw5v32+0x1cd13
8039df20 8fc1eeec 80000000 87f54101 8039df3c NETw5v32+0x15f04
8039df30 8fc0d755 87f54150 8039df64 8aac71fd NETw5v32+0x12eec
8039df3c 8aac71fd 87be65e0 00000000 00000000 NETw5v32+0x1755
8039df64 8aa08468 88fdee18 8fc0d740 00000000 ndis!ndisMiniportDpc+0x7a
8039df88 828ed6e2 88fdee18 87b89438 00000000 ndis!ndisInterruptDpc+0xc4
8039dff4 828eb2f5 8d66ccc8 00000000 00000000 nt!KiRetireDpcList+0x147
8039dff8 8d66ccc8 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x45
828eb2f5 00000000 0000001b 00c7850f bb830000 0x8d66ccc8


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+159
82931770 8b10            mov     edx,dword ptr [eax]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!ExDeferredFreePool+159

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  0xC5_2_nt!ExDeferredFreePool+159

BUCKET_ID:  0xC5_2_nt!ExDeferredFreePool+159

Followup: Pool_corruption
---------

Right now, I'm pretty tired and am about to try to get some sleep (I'm hoping usamsa will call by and show us how to debug this properly, or at least point you to the next test - Driver Verifier or hardware tests maybe), I'll call back after some rest to check how many newer drivers you've found and installed

 

Hi again...

Well been trying to update but my laptop model only appears at the danish site:

http://www.sony.dk/support/da/product/VGN-FW41M_H/updates

these are what i have to work with from sony. Sadly the more of your links i go to, the more i fear that i cannot figure this out. So sorry if im taking babysteps but i really dont wanna screw up.

current status:

1. Not sure what i should download from the danish Sony page, to update the:

DMICALL.sys
Apfiltr.sys - Alps pointing device, OEM
rimsptsk.sys - Ricoh Memory Card Reader driver, OEM


Found the SFEP but think i need a friend to walk me trough the whole file installation thing. He knows just a wee bit more than i do so... Crossing fingers

2. When it comes to Conexant, im gonna save that one for later, when im a bit more clearheaded.


3. The Marvel page for the Yukon adapter. Tried under the driver downloads, to do it via partial number but then the page came up empty. :mad

http://www.marvell.com/support/downloads/search.do

I got the Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller
So should i download this one or ?

WINDOWS VISTA X86 DRIVER (32-BIT) FOR YUKON DEVICES


So this is as far as i have come. Btw it has begun to "configure updates" every time i start this... Vaio even though it doesnt seem, to me atleast, that there have been downloaded any...
If it could help i will gladly give remote access ?

 

Concentrate on getting the SFEP.sys updated, current date is 8/3/2007, judging by the drivers listed at the Sony site, it must be an Application/Utility (Program/funktion)?

Update as much as you can from the Sony page for your model and Windows version, note any that fail, attach any more minidumps you might get.