FBI Moneypak and can't reboot in safe mode.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by rhammer, Oct 15, 2012.

  1. rhammer

    rhammer Private E-2

    I have picked up the FBI Moneypak viurus on my and I can't reboot in safe mode in order to run the cleaners. No matter which safe mode I select, Safe Mode, Safe Mode With Networking, Safe Mode With Command Prompt, it starts to boot up but then take me back to the boot menu. It will only bootup when I select Start Windows in Normal Mode. When I do that I can't run the cleaners because it goes to the FBI Moneypak screen.
     
    rhammer, Oct 15, 2012
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What OS are you using?
     
    TimW, Oct 16, 2012
    #2
  3. rhammer

    rhammer Private E-2

    I am running XP.

    It took me so long to respond because I did a search of the forum and found that Kaspersky Rescue Disk 10 might be my solution. I put it on a USB and was able to boot up with it and follow the unlock windows procedure but when I then try to run Rescue Disk it doesn't start. I've tried rebooting several times and it won't run.
     
    rhammer, Oct 18, 2012
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Try running this:
    [​IMG] For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:

    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.


    To enter System Recovery Options by using Windows installation disc:


    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)
     
    TimW, Oct 18, 2012
    #4
  5. rhammer

    rhammer Private E-2

    "Repair your computer" does not appear among my advance boot options.
     
    rhammer, Oct 18, 2012
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Can you open task manager in normal mode?
     
    TimW, Oct 18, 2012
    #6
  7. rhammer

    rhammer Private E-2

    I couldn't before but I can now. I'm also not getting the Moneypak now. Could the Kaspersky have made a difference. I can run the Malware removal/cleaning procedure now.
     
    rhammer, Oct 18, 2012
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good. Run the tools and attach the logs when you are finished so we can check for any leftover traces.
     
    TimW, Oct 18, 2012
    #8

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