Need help removing malware

I have finally had the chance to complete all the steps in the malware removal guide. My computer seems to be running much better, but I want to make sure that everything is ok. There were viruses found and quarantined. I want to make sure that all viruses and malware are removed. I have attached all the required logs. Thanks for all your help!

 

Here are the other 3 reports requested.

 

Welcome to MG's!

Let's start by running ComboFix to remove multiple infections.

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Once you have completed the above, attach fresh logs from the below.

• ShowNew
• GetRunKey
• HijackThis
• ComboFix

 

Ok..I ran combofix and the other programs again. Here are the new logs.

 

This is the new HiJack This log.

 

First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

Step 2:
Now scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )

Again, make sure ALL browser windows are closed when you click FIX.

Step 3:
Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Step 4:
Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Step 5: Begin here after rebooting from Step 4!
Next Reset Web Settings & Default Security Settings

Note for IE 6 users:
To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites. For IE 7 users, simply click the "Reset all zones to default level" button.

Note for IE 7 users:
Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.


Step 6:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Step 7:
Finally, I would like you to install the current version of Sun Java: Sun Java Runtime Environment

Step 8:
After you have completed ALL of the above in the correct order, please attach the following logs.

• HijackThis Log
• ShowNew Log
• GetRunKey Log
• Avenger Log

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

I attempted to remove both J2SE Runtime Environment and Java 2 Runtime Environment, but I received an error message saying that windows installer could not be accessed. I've attempted to remove other programs as well that I no longer needed, but I keep getting the same message and I'm not in safe mode. I ran all the other programs and installed the current version of Sun Java. I received some error messages when running avenger, but I believe it did what it was supposed to do. I have attached all the log files. My computer seems to be running much better than before. I have to files quarantined in AVG anti-spyware...what should I do with them?

 

Here is the HiJack This log.

 

First, have HJT fix the below entry...

Next, we need to run Avenger just like you did before.

• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Once you have completed the above, run ATF-Cleaner once more just like you did before.

After you have completed this post, reboot once more and attach fresh logs from the below.

• GetRunKey
• ShowNew
• HijacThis
• Avenger

 

Here are the new logs. I just had a message pop up today saying that the computer had detected malicious software which included backdoor:win32/zoneback.gen!B. I downloaded the removal tool but it said it could not be removed.

 

This is the avenger log.

 

We need to download and run FindAWF by noahdfear.

• Please download FindAWF by noahdfear.
  • FindAWF.exe
• Save to your desktop.
• Double-click the FindAWF icon.
  • If a Security Alert shows, allow the program to run.
• As instructed, press any key to continue.
• Use the following option: Press 1 then Enter to scan for bak folders
• The scan may take a while, please be patient.
• When done, a text file, Find AWF report is produced.
• Please attach the Find AWF report in your next post.

 

Here is the AWF log.

 

Next, we need to run FindAWF again.

• Double-click the FindAWF icon.
  • If you receive any security alerts and/or warnings please allow the utility to run.
• As instructed, press any key to continue.
  
• Use the following option: Press 2 then Enter to restore files from bak folders
  
• A text file opens called: files.txt
• Click below the line and paste the following list of files to be restored:

• Next, close and click Yes to save the changes.
  
• Once files.txt is saved, FindAWF does the following:
  • It attempts to terminate the process represented by each filename on the list, if running
  • Deletes the rogue file from the parent folder, if present
  • Copies the original file to the parent folder
• When done with the above, it automatically runs a new scan and opens a new log.
• Please provide the new FindAWF log in your reply.

 

Ok here is the new AWF file. When the program was running, I received a message saying that I needed to insert the Windows Professional CD2 in order to find the original files because unknown files were being used to replace certain files..and this could cause instability. I inserted my windows XP cd...but I don't have the professional version so it didn't work. Will this cause problems for my computer?

 

Next, we need to run Avenger again, just like you did before.

• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Once you complete the above, attach fresh logs from the below.

• GetRunKey
• ShowNew
• HijackThis
• FindAWF (From post 12)