Suspected Malware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by fizz190, Oct 1, 2012.

  1. fizz190

    fizz190 Private E-2

    Hello,

    I'm a first time poster, so please be gentle!

    Our laptop has been exhibiting major problems since Saturday. It loads up properly, but then gets completely stuck. Sometimes we can get a program to open (e.g. Chrome) but everything freezes before anything loads properly. Usually this means that everything just stops, we can't move the curser, and the only way to make progress is to switch off the power and restart in safe mode (which appears to be working fine). We have had occasional error messages when not in safe mode, but I confess that I have not made a note of these - they appear to be different each time.

    This happened the first time I logged in on Saturday morning... I don't recall doing anything that might have triggered it as I didn't get a chance!

    I have run the full Windows 7 malware removal procedure, but am still having problems.

    A couple of additional points:
    - Before finding this site I ran malwarebytes anti malware several times
    - Since running the procedure, my partner (unbeknownst to me) also ran malwarebytes.

    Attached are my logs - any advice gratefully appreciated.

    Thanks in advance
     

    Attached Files:

  2. fizz190

    fizz190 Private E-2

    Final log attached
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You do not appear to be having malware problems. Your logs are basically clean other than some adware junk like below which can be uninstalled:

    Coupon Printer for Windows
    DealPly
    uTorrentControl2 Toolbar

    You may want to try using System Restore to see if that can fix your problem. If that does not help, you should try our Software Forum.
     

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