MajorGeeks Support Forums

Go Back   MajorGeeks Support Forums > ----------= PC, Desktop and Laptop Support =---------- > Software
Register FAQ Members List Calendar Casino Mark Forums Read

Software Software such as operating systems like Windows XP, Windows Vista, Windows 7 etc., or specific programs.


Reply
 
Thread Tools Display Modes
  #1  
Old 02-03-10, 16:38
jbutner jbutner is offline
Private E-2
 
Join Date: Nov 2009
Posts: 19
Thanks: 5
Thanked 0 Times in 0 Posts
Default Internet Browsers won't open

Recently a person at my company decided to fix a "virus" themselves. Now they are unable to open any browser. This includes Firefox/ie/Chrome. When I say they don't open this means that it doesn't go into the task manager or anything. You get the loading hourglass for a half second and then it closes. Everything else seems to run normally but no browsers will run. I have double checked all dns/ip settings and proxy settings. Malwarebytes comes back empty and hijack this has been cleaned. any suggestions?
Reply With Quote
Sponsored links
  #2  
Old 02-03-10, 16:45
jbutner jbutner is offline
Private E-2
 
Join Date: Nov 2009
Posts: 19
Thanks: 5
Thanked 0 Times in 0 Posts
Default Re: Internet Browsers won't open

just tried going to google through a windows explorer window and got the following message

"Windows cannot find 'Null'. Make sure you have typed the name correctly,and then try again.To search for a file, click the start button, then click search."
Reply With Quote
  #3  
Old 02-03-10, 17:50
brandypeppy's Avatar
brandypeppy brandypeppy is offline
Major Geek
 
Join Date: Mar 2007
Location: Central Wisconsin
Posts: 1,861
Thanks: 122
Thanked 200 Times in 196 Posts
Default Re: Internet Browsers won't open

Is your OS XP with SP3? Or what is it.
If you open a command can you ping?
ping www.majorgeeks.com
Can you open IE if you boot in safe mode with networking.
Loss of this connection is common after malware removal but usually isn't to hard to fix.
__________________
Pay very close attention to the good things in your life. For the rest, only as you need.
Reply With Quote
The Following User Says Thank You to brandypeppy For This Useful Post:
jbutner (02-04-10)
  #4  
Old 02-03-10, 20:21
plodr's Avatar
plodr plodr is offline
Major Geek Extraordinaire
 
Join Date: Sep 2007
Location: at my computer
Posts: 14,438
Thanks: 207
Thanked 2,629 Times in 2,433 Posts
Default Re: Internet Browsers won't open

I've seen the "null" error before on my computer when it misbehaves and I can not open the control center. It sounds like Windows Explorer might also be broken because it is looking for something "null" for lack of knowing exactly what and not being able to find it.

The quickest, easiest fix restore the computer, even with the malware, back to the time when it was not broken just infected.

Then go here http://forums.majorgeeks.com/showthread.php?t=35407
and start following the cleaning procedure. If the MGTools can't be downloaded on the infected computer, download them to another computer and move them over to the infected one. Be awre that if you use a USB drive/stick you need to turn off autorun or the stick can become infected and infect the clean computer the files were downloaded to.

After the tools are downloaded and run and the required logs are available, post the logs as attachements to a post here
http://forums.majorgeeks.com/forumdisplay.php?f=35
__________________
7" ASUS eeepc lubuntu 14.04
Aspire V5 7 HomePremium
Reply With Quote
The Following User Says Thank You to plodr For This Useful Post:
jbutner (02-04-10)
  #5  
Old 02-04-10, 07:57
jbutner jbutner is offline
Private E-2
 
Join Date: Nov 2009
Posts: 19
Thanks: 5
Thanked 0 Times in 0 Posts
Default Re: Internet Browsers won't open

Machine was xp sp3 and I could ping. But Plodr has solved the problem! THANKS PLOD!
Reply With Quote
Sponsored links
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Internet browsers will not work WOAH Hardware 0 09-03-09 19:45
Not able to open browsers (FF and IE) THESoccerMom Malware Removal 6 07-18-08 19:03
Close all open IE Browsers from within VB6 ceal21c Software 1 06-27-06 15:58
internet browsers, problemswithvaio Software 1 08-19-05 14:47
Internet Browsers... Which is Best? Harvey Software 18 07-24-03 16:39


All times are GMT -5. The time now is 19:04.

MajorGeeks.Com Menu

MajorGeeks.Com \ All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ NEW! PC Games \ System Tools \ Macintosh \ Demonews.Com \ Top Downloads

MajorGeeks.Com \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds


All content Copyright MajorGeeks.com source code Powered by vBulletin® Version 3.8.4
Copyright © 2009 vBulletin Solutions, Inc. All rights reserved.
Ad Management by RedTyger